There is no cost to enroll, and no personal financial information is required at the time of enrollment.

Once the complimentary trials have expired, there will be costs associated with maintaining a subscription for Connected Services.

Some changes can be made to your account within Toyota App (Account tab) or by pressing the SOS button from within your vehicle and speaking to an Agent.

If you enrolled for Connected Services (whether for the complimentary trial or with a paid subscription), go to the Toyota App and select the “Remove Vehicle” option. This will disassociate your vehicle from your account and stop any active subscriptions. It is also recommended that you select the “System reset” or “Delete Personal Data” option on the in-vehicle multimedia unit to remove personal information from the vehicle.

The seller should unenroll themselves from the vehicle through their Toyota App before completing the sale transaction. Until the previous owner has unrolled themselves from the vehicle, the previous owners is able to see your vehicle trips, driving behavior, last parked location, vehicle status, drive score, odometer, fuel level and distance to empty. If they have not unenrolled the vehicle or you are unsure, contact your Toyota dealer for assistance.

The seller may not have unenrolled themself from the vehicle through their Toyota app. If they haven’t or you are unsure, contact your Toyota dealer for assistance.

Toyota Multimedia-equipped vehicles support wireless Apple CarPlay®. Complete the first set up while your vehicle is safely parked with the parking brake on.

• Make sure that Bluetooth® on your iPhone® is turned on
• On your vehicle’s multimedia screen, select Settings (gear icon) > ‘Bluetooth® & devices’ > ‘Add another device’ > ‘Search for devices’
• Select your iPhone® name as it appears on list of discovered Bluetooth® devices
• Respond to the prompts on the multimedia screen to complete pairing your iPhone®. Select “Yes” when asked if you would like to enable Apple CarPlay®
• You will be prompted on your iPhone® asking if you would like to use Apple CarPlay®, select “use”
• AppIe CarPIay® is launched. You can now use the compatible apps within Apple CarPlay® to get directions, make calls, send/receive messages or listen to your favourite music apps.

Toyota Multimedia-equipped vehicles support wireless Android Auto™. Complete the first set up while your vehicle is safely parked with the parking brake on.

• Make sure that your Android Phone has Bluetooth® turned on and is discoverable
• On the vehicle’s multimedia screen select Settings (gear icon) > ‘Bluetooth® & devices’ > ‘Add another device’ > ‘Search for devices’
• Select your phone’s name as it appears on the list of discovered Bluetooth® devices
• Check your Android phone for prompts and follow instructions on the phone
• Select “Yes” on the multimedia system when asked if you would like to use Android Auto™
• Android Auto™ is launched. You can now use the compatible apps within Android Auto™ to get directions, make calls, send/receive messages or listen to your favourite music apps.

Yes, there is no cost to download the Toyota app. An active trial or subscription of Connected Services is required to access certain features in the Toyota app. After the trial period expires, enrollment in a paid subscription is required.

Yes. Push notifications are required for many of the app functions.

Yes. Location permissions are required (always) to enable full app functionality.

To create an user profile within the Toyota app you would need to provide an email address, mobile phone number or Apple, Google or Facebook account. Once account is created you will access the App and add your vehicle(s).

During account creation within the Toyota app, you will receive a 6-digit code to your email or phone via text (SMS) depending on how you signed up. Enter this code into the app to verify your email address/phone number.

If you didn't receive the account verification code, check your Junk/Spam folder.

Yes, provided it is a 2020 model year or newer vehicle with Remote Connect. Lexus app users can add Toyota vehicles equipped with Connected Services featuring Remote Connect.

Refer to lexus.ca/interface to confirm your vehicle applicability.

No, a VIN can only be associated with one account however, is possible to have more than one vehicle in one account.

You can update select items of your profile within the Toyota app under account settings. If the Dealer made a mistake with your email and you can’t access the app, please contact your Dealer.

Yes. All data costs associated with the use of the app will be your responsibility.

On or around April 23, 2025, Drive Pulse and Recent Trip services, which are located in the Toyota app under the "Find" tab, will no longer be available for use.

Protection of your information is of paramount importance to Toyota Canada. Please refer to the Data Privacy Portal in Toyota App for more information. To learn more visit toyota.ca/connectedservices-privacy .

Start the engine, lock or unlock the doors and more from your smartphone using Toyota App. Not all features are available on all models. To learn more visit toyota.ca/toyotamultimedia.

The engine run time will depend on the vehicle.

For gas/hybrid vehicles the engine runs for up to ten (10) minutes. For plug-in hybrid/electric vehicles the climate control runs for up to twenty (20) minutes.

On select Toyota Multimedia-equipped vehicles with an active Remote Connect trial or subscription, functions such as climate control, defrosters, heated seats, and heated steering wheel may be available. Please refer to the App for applicability.

For Remote Connect to command the vehicle, certain pre-conditions must be in place, including:

• Vehicle in park
• Key fobs not inside or near vehicle
• Doors are closed and locked (for at least 2 minutes before attempting a remote start)
• Vehicle security alarm is not triggered
• Trunk, hood and moonroof are closed
• Vehicle engine start push button is not depressed
• Foot brake is not being pressed
• Fuel level is above ¼ tank
• Vehicle is not ACC-On, not ignition on, or not already running Remote Start
• Ambient temperature is above approximately -30 degrees Celsius (-22 degrees Fahrenheit)

Toyota offers a complimentary trial. At the end of the trial, service can be maintained via paid monthly subscription.

Refer to toyota.ca/toyotamultimedia or the Toyota app/Info/Subscriptions to confirm your vehicle applicability and pricing. Refer to the Toyota app for subscription pricing.

As the expiry of your complimentary trial period approaches, you will receive a notification in the app or an email from Toyota detailing how to start a paid subscription. Should you elect to subscribe, you will need to enter your credit card information in the Toyota app.

Cloud Navigation uses a network connection to ensure customers have the latest map, traffic, and routing information available. Cloud Navigation is also designed to detect when the vehicle is near or entering an area with low connectivity and download applicable maps and services in advance.

Yes. Cloud Navigation requires an active Drive Connect trial or subscription. Select vehicles are equipped with a 3-year trial. At the end of the trial, service can be maintained via a paid monthly subscription, refer to the Toyota app for subscription pricing.

The following features may be impacted when entering an area with limited connectivity until the vehicle establishes reconnection:

• Intelligent Assistant – points of interest details
• Keyboard search - points of interest details
• Map radius – expanded zoom out

You can change the volume by adjusting the volume knob while Cloud Navigation instructions are in progress. You can adjust the Cloud Navigation volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the volume from your multimedia screen.

You can also say “Hey Toyota, show system volume” and then manually adjust the volume.

Destination Assist is a 24/7 service that connects you with a response centre agent who can help you locate an address, business, or point of interest (POI) and send it to your vehicle’s navigation system.

A Drive Connect trial or subscription is required to use the Destination Assist feature.

You can use Destination Assist by:

• Saying the wake-up-phrase such as “Hi Toyota, call Destination Assist”.
• Selecting the menu option in the bottom right corner of the map screen, then selecting “Call Destination Assist”.

A banner notification will appear for the duration of your call. Ask agent for desired point of interest and agent will send destination to your Cloud Navigation system.

A Drive Connect subscription is required to use Destination Assist

Destination Assist can send up to 2 points of interest (POI) to your Cloud Navigation.

Point of interest (POI) sent to your vehicle from an agent cannot be saved in Favourites or in Recent history.

Toyota Assistant and Intelligent Assistant enable the customer to easily and conveniently command many of their vehicle’s features using their voice.

Toyota Assistant is standard on vehicles equipped with Toyota Multimedia. It allows you to control select on-board features of your vehicle, such as windshield wipers, media playback and more. You can use the “Hey Toyota, help” command to see the list of available commands. Available commands will vary depending on model.

Intelligent Assistant operates via cloud-based services, supports natural language processing, and offers expanded voice commands throughout Cloud Navigation, text messaging and settings menus and it enhances the standard Toyota Assistant. A Drive Connect trial or subscription and network connection is required to use the Intelligent Assistant feature.

No. Toyota Assistant does not require network connectivity.

Front seat occupants can initiate voice commands by saying one of the following wake-up-phrases:

• “Hey Toyota”
• “Hi Toyota”
• “Hello Toyota”
• “Ok Toyota”

Or, by selecting the mic/magnifying glass on the multimedia display. Drivers can also press the Push-to-Talk (PTT) button.

There are many factors that can impact the performance of your vehicle’s voice recognition system. Always use a clear voice while issuing commands. If the issue persists, please visit your Dealer.

If your phone is being used for Apple CarPlay® or Android Auto™, you will need to initiate your call from one of these applications.

To use your phone with Toyota Multimedia natively, go to the Settings menu > Bluetooth® & Devices and toggle “Use for phone” to ON.

Digital Key* allows you to use your smartphone to access and start your vehicle.

*Digital Key is available on select 2022 and newer vehicles. You can review your vehicle’s features and capabilities from within the Toyota app.

You must first create a Toyota account via the Toyota app and maintain an active Remote Connect trial or subscription.

Then, follow the steps in the the Toyota app to set up the Digital Key.
If you are having trouble setting up your Digital Key please contact your Dealer.

Digital Key allows your smartphone to act just like a key fob. However, it is recommended to have the key fob on your person as a backup for vehicle access.

Yes. You can share up to 7 Digital Keys using Toyota App: navigate to Manage Key > Invite New User and follow the prompts. Digital Keys can also be revoked using the App.

An invitation for a shared Digital Key will be received in the form of an SMS, with a link to Toyota App. You can then continue the setup process within the app.

*NOTE: New Toyota app users must complete the registration process to create an account prior to accepting a Digital Key invitation.

The Lexus app cannot be used to accept the invite for a Toyota vehicle.

The following conditions are needed for Digital Key to function:

• Smartphone is present and Bluetooth® is turned ON.
• Toyota App is installed on your device and with a Digital Key on your account
• Toyota App is open on your smartphone (directly or in background)
• You are in close proximity to the vehicle to enable the Bluetooth® connection

User Profiles allow you & other drivers of the vehicle to personalize settings and preferences. These are accessed when the vehicle loads a profile using one of the identification devices supported.

The Primary Driver profile is associated to the person who is enrolled for the vehicle's Connected Services. Only one primary profile can be associated with a vehicle.

Two additional secondary profiles can be setup in the vehicle multimedia system to take advantage of User profile features. However, secondary profiles do not receive remote access to the vehicle within the Toyota app.).

When you are in the vehicle your profile is detected using your smartphone. Once a profile is detected, the multimedia will display a message with the option to select ‘Settings’. Select the desired profile for the Driver.

To load your saved profile, select ‘Settings’ (gear icon), within the menu there is a list of ‘Saved profiles’ to select from. Select the desired profile for the Driver. When prompted, enter your profile PIN. Once the PIN is confirmed the profile is loaded to the vehicle. A banner will confirm that your profile has been successfully loaded to the multimedia system. You can also link your profile to your key fob or smartphone to be automatically recognized by your vehicle.

You can link a smartphone or key fob to have your profile identified by your vehicle. To link a smartphone to your profile, select ‘Settings’ (gear icon), then ‘Personal info’ and ‘Link devices’. Continue following the instruction on the display to complete.

To link a key fob to your profile, select ‘Settings’ (gear icon), then ‘Personal info’ and enable the ‘Link key’ while your key fob is in the vehicle with you.

Certain vehicles with a driver monitor camera may also feature profile loading through facial recognition. To link a key face ID to your profile, select ‘Settings’ (gear icon), then ‘Personal info’ and enable the ‘Setup Face.'

When trying to link a key fob to your saved profile and you receive an error, verify only the key fob designated for your vehicle is inside the vehicle and is not already linked/associated with another User Profile, while you enable “Link key”. If other smart key / key fob devices are linked/associated with another Profile or within close proximity* [C1] of the vehicle, the setup may error.

*Note: It is recommended if receiving an error, other smart key / key fob devices that are linked/associated with another User Profile or designated to another vehicle, be removed and at minimum 4.5m from your vehicle during the setup process.

User profile is a feature that allows drivers to automatically load their preferred settings whenever they are within a Toyota Multimedia-equipped vehicle. Some of the settings tied to user profile are:

• Your radio and preset favourites
• Your favourite destinations
• Your preferences such as display day/night mode, seat settings (applicable models only) , language

You can save a total of 3 profiles to the multimedia system, one Primary Driver profile and two additional profiles.

Yes. Provided you have access to the primary profile, you can delete your profile from the multimedia system in the settings within the vehicle, when the vehicle is in Park (P).

You can reset your personalized preferences and settings back to factory default by selecting ‘Settings’ (gear icon), then ‘Personal info’, then ‘Reset settings’.

Your profile preferences and settings such as radio favourites, display day/night mode, seat settings, display language, etc. can be changed and stored within your profile as you adjust them in the vehicle. Profile settings such as profile name and image can be changed in the Toyota app.

You can change your profile name through your Toyota App within “Account” > “Personal Information”. By default, the profile name picks up your first name and last name but you have an option to change that to anything that suits you.

You can upload your picture within Toyota App in “Account” > “Personal Information”. It will then be updated in your vehicle’s multimedia system.

The User Profile PIN is a 6-digit security number set inside the Toyota app. This PIN is used to help protect unauthorized access of your personalized information. Protecting customer privacy is a high priority for Toyota and we ask for a PIN so we can confirm it's really you.

You may be prompted to enter the 6-digit PIN when loading your profile to the vehicle or when switching between profiles in the vehicle. We ask for your PIN so we can confirm it's really you.

If you are having trouble remembering your User Profile PIN, please refer to the question 'How can I reset my User Profile PIN?'

Your vehicle regularly syncs information with the cloud to ensure your profile remains updated and secure. If for any reason your vehicle is not able to connect to the cloud to sync, you may be prompted to enter your 6-digit PIN once your vehicle is back online to make sure it's still you.

If you are having trouble remembering your User Profile PIN, please refer to the question 'How can I reset my User Profile PIN?'

When prompted to enter your PIN, you will have three chances to enter the PIN correctly. If your PIN is entered incorrectly for a third time, the account will be locked for one minute, and then you will be directed to manually enter the email and password of the profile you are attempting to access. If you cannot enter the correct PIN, account credentials manually, or you continue to press the cancel button on the "Enter 6-Digit PIN" box, you may eventually lose access to the following cloud-based services on the vehicle's multimedia system until the correct PIN is entered:

Intelligent Assistant

User Profile personalized settings

If you are having trouble remembering your User Profile PIN, pplease refer to the question 'How can I reset my User Profile PIN?'

Creating and resetting of PIN options are provided within your Toyota app. To reset, navigate to your “Account settings” > “Security Settings” > “Reset PIN."

You can switch profiles in the vehicle by selecting ‘Settings’ (gear icon) on multimedia display to see a list of saved and detected profiles then select your profile name.

Some vehicles that are equipped with later software versions may automatically load the last used profile if no linked device or key fob is detected.

To avoid this, you may switch to Guest Mode by signing out of the loaded profile before turning the ignition off.

Guest mode can be used when you need to pass your vehicle to someone else that you wish not to have access to your connected services, personalized preferences, and settings, such as a valet.

To activate Guest Mode, simply sign out of your profile.

The Over-the-Air Software Update feature allows your vehicle to update its software using a wireless network connection. Over-the-Air Software Updates encompass quality, capability and convenience updates that are made available for select vehicle systems, such as the multimedia system.

Over-the-Air updates will only be initiated once the user consents the update in the multimedia screen.

You can keep your vehicle’s multimedia system from displaying notifications when updates are made available. Select ‘Settings’ (gear icon), ‘Notifications’, and turn the ‘Software updates’ toggle Off. Please note that your vehicle may still display notifications if high-priority updates are available for your vehicle. Please refer to the release notes associated to the update for more information.

Note that disabling the in-vehicle multimedia display notifications will not disable the Toyota App notifications. Visit Toyota App to manage applicable notifications.

To see if updates are available for your vehicle, select ‘Settings’ (gear icon), then ‘Software update’ on your multimedia display, also check if a ‘Vehicle software update available’ card is present within your Toyota App.

You may turn off your vehicle while an update is in progress. For some updates this will make the update to automatically pause. The update will resume next time your vehicle is turned back on.

Please note that some updates are installed through the night hours and while your vehicle is turned off. As those updates become available for your vehicle, further details will be available within your Toyota App, including the range of hours within which the update will be installed.

Yes, you can install available updates at your convenience, Your vehicle may display ‘Updates available’ notifications as a reminder. Please note that if updates are postponed for a prolonged amount of time, a visit to your dealership may be necessary to have them installed.

In most cases, you can continue using the multimedia features of your vehicle while software updates are being installed.

Some updates may however restrict certain functionality throughout their installation. In some rare cases, the installation can only progress when your vehicle is stationary and will automatically pause as your vehicle starts moving. Before proceeding with the installation of those updates, your vehicle will display a notification. This will allow you to see the details about the restrictions before the installation starts, or choose to install the update at a later time.

Some other updates are installed through the night hours and while your vehicle is turned off. If you turn on your vehicle while those updates are in progress, safety services and other functionality that use your vehicle’s connection may be temporarily disabled. Please also note that some Remote Connect features may also not be available throughout the installation of those updates.

Your vehicle can utilize your Wi-Fi network to download select Over-the-Air Software updates.

Start with turning on your vehicle’s Wi-Fi feature by selecting Settings (gear icon), ‘Wi-Fi’, and switching the ‘Wi-Fi’ toggle On. Then select your network name on the list of available networks and enter your Wi-Fi network password to connect.

You can then start the update by selecting Settings (gear icon), ‘Software update’, and ‘Update software’. Your vehicle will download the update using your preferred private Wi-Fi network then install it.

Please note that your vehicle may use its cellular connection instead to download some updates.

Your vehicle can connect to public Wi-Fi networks as long as the network does not redirect connecting devices to a web page (3rd party landing page) before access to the network is given.

Yes, you can connect your vehicle to your phone's Wi-Fi hotspot like any other preferred private Wi-Fi network.

Starting the software update on your vehicle while it is connected through your phone’s Wi-Fi hotspot feature may require use of your phone’s cellular connection and data plan to download the update.

Please note that some updates may not require connection to a Wi-Fi network to be downloaded.

When connected to wireless Apple CarPlay® or wireless Android Auto™, your vehicle and your smartphone use Wi-Fi to exchange data. Connecting your vehicle to a Wi-Fi network may therefore make your vehicle disconnect from wireless Apple CarPlay® or wireless Android Auto™.

No, the ‘System Reset’ option will not alter the software version currently installed on your vehicle.

The ‘System Reset’ option on your multimedia display will remove all personal data from your multimedia system and reset all multimedia settings back to their defaults.

Within the Vehicle Health feature of the App you can schedule vehicle maintenance by clicking-to-call your Preferred Servicing Dealer.

To opt out of Service Connect dealer communication, navigate to Account -> Data Privacy Portal -> Service Connect Communication -> Manage Consent -> Decline. Details on Service Connect Communication are provided in-app while managing the above settings.

Opting out of Service Conect Dealer Communication will not opt you out from other available service connect features (such as: Vehicle Health Reports, Warning lights and Maintenance Schedule)

To fully opt out of Service Connect, navigate to Account -> Data Privacy Portal -> Connected Services Master Data Consent -> Manage Consent -> Decline

Service Connect is tied to the Connected Services Master Data Consent, which is required to access to all connected services, including Service Connect, Remote Connect, Safety Connect, Drive Connect. Declining the Master Data Consent will disable all of the functions above.

The SOS button should only be used for emergency situations, when you feel your personal security is at risk and/or when roadside assistance is needed.

The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.

Emergency services available may include one or all the following: Ambulance/Paramedics, Fire & Police.

Should your Toyota ever be stolen, Stolen Vehicle Locator can help you with its potential recovery. If your Toyota has been stolen please follow these steps:

1. Report vehicle theft to Police and obtain details including report number, officer’s name and badge number
2. Contact Toyota at 1-888-869-6828 (24/7)
3. Provide call centre agent with Police report details
4. Safety Connect’s Stolen Vehicle Locator will work directly with local authorities to determine your vehicle’s location

If your vehicle is located, you will be contacted by the reporting officer.

To confirm if your vehicle is equipped with Safety Connect, please check here.

No, the Response Centre can't provide updates related to police activities pertaining to stolen vehicles.

• Green Light: Safety Connect trial/subscription is active.
• Green Light Flashing: Call is in progress to the Response Centre.
• Red Light: A technical concern exists. See your Toyota Dealer.
• No light: Safety Connect is not active.

First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place. The Agent will offer to terminate the call.

If the Agent is speaking to you and you do not engage with the Agent, emergency response services may be dispatched to your location.

No, the vehicle requires the cellular network coverage for Safety Connect to function. Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the Canada and the United States of America.

No.

Although an impact to Safety Connect is not anticipated, if you are experiencing issues with your navigation system, we would recommend to see your Toyota Dealer as soon as possible.

Toyota offers a complimentary trial of this service.

Toyota Multimedia equipped vehicle receive a complimentary Safety Connect trial for a minimum of 5 years (4G network dependent) starting from the in-service date of the vehicle.

Certain older vehicles, receive a complimentary 1-year trial starting at the in-service date of the vehicle. At the end of this trial, service can be maintained via paid monthly subscription.

Refer to toyota.ca/toyotamultimedia or the Toyota App/Info/Subscriptions to confirm your vehicle applicability and subscription pricing.

You can cancel your subscription at any time via Lexus App or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed within the subscription period when they are received, and services terminated at the end of the paid subscription period. (Example: If a request to cancel service occurs after your monthly subscription has renewed, services will remain active until the end of the subscription period at which time they will terminate.

Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only during the following circumstances:

a) during an Automatic Collision Notification (ACN) or SOS call where it is visible to the Response Centre and to emergency responders

b) during a Stolen Vehicle Locator (SVL) request where it is visible to the Response Centre and to law enforcement and

c) during an Enhanced Roadside Assistance call. For more information, visit toyota.ca/connectedservices-privacy