Toyota Quality Service

[Upbeat music plays.]
[Title, Inside Look]

[A caption reads: “Your parts and service team:
Service Advisor”]

[A Toyota dealership is highlighted.]

[A vehicle drives away from the dealership.]

Narrator: The Parts and Service Team at your Toyota dealership is dedicated to making your service experience simple and smooth, and to ensure you get your Toyota back on the road quickly and safely.

[A woman sits at a computer screen and talks on the phone. Her shirt features a Toyota logo.]

[A caption reads: “Discusses your service needs and questions”]
Key to that experience is your Toyota Service Advisor—the front-line customer service specialist who greets you and discusses your service needs by phone or in person.
[A guest enters the service department.]

[He passes a key fob to the woman at the computer.]

[The guest and the woman examine a vehicle.}

[A caption reads: “Conduct a vehicle walkaround
Determine other issues to consider”]
When you arrive at the Service Department with your vehicle, they will conduct a vehicle walkaround to help confirm what your vehicle needs, as well as determine any other issues you should consider.
[The woman enters information on the computer. She talks to the guest across a counter.]

[A caption reads: “Prepare accurate cost estimate]
Estimate time for completion”]
The Service Advisor will offer appropriate repair or service recommendations and prepare an estimate for the recommended services or repairs, as well as inform you of the anticipated time required for completion.
[A caption reads: “Schedule appointment for next regular maintenance”]

[A smartphone displays a Vehicle Health Report.]

[A caption reads: “Advise of Toyota Service Connect”]
They may also take that opportunity to schedule an appointment for your vehicle’s next regular maintenance, and make you aware of Toyota Service Connect, so your vehicle can advise you of its own maintenance requirements.
[The woman speaks to a service technician.]

[A caption reads: “Communicate vehicle information to Toyota service technician”
The Service Advisor will then communicate your vehicle information to a Toyota service technician who will carry out the service or repair.
[A technician inspects a vehicle.]

[The woman speaks into a phone.]

[A hand enters info on a smartphone.]

[A hand uses a computer keyboard.]

[A caption reads: “Further contact as required for updates”]
During the inspection of your vehicle, if the technician discovers any additional service requirements that need your approval, or if the time required for completion should change, the Service Advisor may contact you again via phone, text message, e-mail or your preferred method of communication.
[The technician hands paperwork to the woman at the computer.]

[The woman goes over the paperwork with the guest at the counter.]

[A caption reads: “Explain the details of your invoice
Address any concerns”]
When the service is complete and you are ready to pick up your vehicle, your Service Advisor will explain the details of your invoice and address any additional questions or concerns you may have.
[A caption reads: “The Service Advisor's role is to ensure your service experience was positive”]

[A vehicle exits the dealership.]

[The woman and two other Toyota employees face the viewer.]

Ensuring that your service experience is positive and that you drive away completely satisfied is the most important part of the Service Advisor’s responsibilities.

[A caption reads: “Details make the difference.]
Details make the difference.
[The Toyota logo is highlighted.]
Thanks for taking an inside look at your Toyota.
[Upbeat music fades to silence.]

[Upbeat music plays.]
[Title, Inside Look]

[A caption reads: “Your parts and service team:
Toyota University trained technician”]

[A Toyota dealership is highlighted.]

[A vehicle is highlighted.]

[A caption reads: “Toyota University
Technical training vehicle”]

[A man installs a wiper blade on a vehicle. His shirt sleeve has a Toyota logo on it.]

Narrator: While every member of your Toyota dealership’s Parts and Service team is dedicated to the timely and efficient service and repair of your vehicle, it is the Toyota University trained Technician that spends more hands-on time with your vehicle than anyone else on the team.

[The man makes a note on a clipboard.]

[A caption reads: “Highly-trained and certified through Toyota University”]

[He lowers a vehicle on a hoist.]

[He installs a filter.]

[He uses vehicle testing equipment.]

[A Toyota vehicle drives along the road.]

Your Service Technician is highly-trained and certified through ours Toyota University. They are the specialist who is capable of performing any service or repair your Toyota vehicle needs to run smoothly and keep you and your family safe.
[The man walks through a service department with a woman. Her shirt features a Toyota logo.]

[A caption reads: “Learns your vehicle’s needs”]
Working with your Service Advisor, your Service Technician learns the details of your concerns and your vehicle’s specific needs.
[The woman makes notes.]

[The man and woman look at paperwork.]

[A caption reads: “Recommends repair or service options”]

After careful inspection, they will update your Service Advisor if additional repair or service options are recommended so that you can be informed if additional approvals are required.
[The man performs repair work on a vehicle.]

[A caption reads: “Professional repairs using the right tools for the job”]

Upon your approval, the Service Technician and their team will perform the work assigned using the appropriate tools for the job—some of which may be specifically designed for your Toyota.
[The man places a cover over the front of a vehicle.]

[A caption reads: “Cares for your vehicle”]
The Service Technician is at all times respectful of your vehicle with the use of fender, seat and steering-wheel covers.
[Liquid drains from the vehicle.]

[A caption reads: “Ensure safe fluid disposal”]

[A Toyota vehicle drives along the road.]
They also ensure safe disposal of any fluids or chemicals drained from your vehicle, consistent with all applicable regulations and Toyota’s strict environmental protocols.
[A sign points to a doorway.]

[A caption reads: “Toyota University
Toyota classroom”]

[People work on vehicles.]

[A caption reads: “They receive Toyota-specific training”
Toyota University trained Technicians are the only ones to receive Toyota-specific training dedicated to helping ensure your Toyota is properly cared for.
[A hand checks off a list item on a clipboard.]

[The man in the Toyota shirt and two other Toyota employees face the viewer.]

[A caption reads: “You can trust your Toyota University Trained Service Technician”]
Maintaining and updating that knowledge through consistent training, and performing professional repairs and service of your vehicle, are the key roles of your Toyota University Trained Service Technician.
[A caption reads: “Details Make the Difference”]

[The Toyota logo appears.]

Thanks for taking an Inside Look at your Toyota.

[Upbeat music fades to silence.]

[Upbeat music plays.]
[Title, Inside Look]

[A caption reads: “Your parts and service team:
Parts advisor”]

[A man wearing a shirt with a Toyota logo walks through a parts department.]

[He stands behind a counter at a computer and speaks with a guest.]

Narrator: Every member of your Toyota dealership’s Parts and Service team plays a key role in keeping the department running smoothly and its guests completely satisfied.

[The man walks through a parts department. He makes notes.]

[A caption reads: “Your Toyota Parts Advisor has expert knowledge of your Toyota's parts and accessories”]
The Parts Advisor is informed and up to date on all your Toyota vehicle’s parts, features, and accessories.
[The man hands a package to another Toyota employee.]
They are an important resource for the Service Department and are available to assist and answer your questions.
[He stands at the counter and speaks on the phone.]

[He speaks to a guest across the counter.]

[He shows a filter and some accessories to the guest.]

[A caption reads: “Assists customers at the parts counter or over the phone”]
Whether at the parts counter or over the phone, your Parts Advisor is ready to discuss and respond to whatever parts questions and needs you may have, and explain how Toyota Genuine Parts and Accessories are your best choice.
[A vehicle drives along the road.]

[A caption reads: “Help determine the parts that meet the specific needs of your Toyota”]
If you let your Parts Advisor know why you’re considering certain parts or accessories, they can help you determine if they are right for your particular needs and lifestyle and whether they meet the specific requirements of your Toyota.
[A stack of air filters is highlighted.]

[A caption reads: “Provide accurate pricing information”]

[The man from behind the counter picks up a filter.]

[He hands a package over to the guest.]

They can also provide accurate pricing information for the parts you want and either retrieve them from stock or order them for you and help expedite their delivery in a timely manner.

[A caption reads: “Helping you obtain the parts you need, quickly and precisely,is the key role of your Toyota Parts Advisor”]

[The man and two other Toyota employees face the viewer.]
Knowing which parts and accessories are right for you and your vehicle and helping you obtain those parts quickly and precisely is the key role of your Toyota Parts Advisor.
[A caption reads: “Details make the difference.]
Details Make the Difference
[The Toyota logo is highlighted.]
Thanks for taking an inside look at your Toyota.
[Upbeat music fades to silence.]

[Upbeat music plays.]
[Title, Inside Look]

[A caption reads: “Your parts and service team:
Detailer”]

[A Toyota dealership is highlighted.]

[A Toyota vehicle drives along the road.]

Narrator: The entire Parts and Service Team at your Toyota dealership contributes to keeping your Toyota safe, comfortable and looking its best, so you can drive it with confidence and pride.

[A caption reads: “Protect your vehicle from the elements”]

[A sun icon is highlighted.]

[A caption reads: “Sun”]

[A salt icon is highlighted.]

[A caption reads: “Salt”]

[A water droplet icon is highlighted.]

[A caption reads: “Water”]

[A sand icon is highlighted.]

[A caption reads: “Sand”]

Regular service keeps your vehicle running like new. But to keep it in even better condition, and help protect its value, Your Toyota Detailer plays a key part in that role, by protecting your vehicle from the elements like sun, salt, water and sand

[A man details a vehicle.]

[A caption reads: “Vehicle Detailers keep your Toyota looking great”]
As their name suggests, Toyota’s detailers pay meticulous attention to the details.
[Two men examine a vehicle part.]

[A hand uses a testing tool.]

[A range of Toyota cleaning products is highlighted.]

[A caption reads: “Toyota-approved cleaning and detailing products”]

[A man details a vehicle.]
As Toyota University trained professionals, they make appropriate use of all the tools of their trade, including the proper choice and application of Toyota-approved cleaning, polishing and finishing products, to keep your vehicle looking great.
[Vehicle interior and exterior are highlighted.]

[A vehicle engine is highlighted.]

[A caption reads: “Exterior, Interior and under the hood”]

[A man details a vehicle.]

[A caption reads: “The right tools and materials for each job”]

Outside, inside, in the trunk, even under the hood, they treat every surface using the right tools and materials for each job.
They remove dirt and debris, clean upholstery and mats, and wash and dry each surface.
[A caption reads: “They pay close attention to every detail”]

[A Toyota vehicle drives along the road.]
Working in conjunction with the rest of the service team, they play a key role in ensuring that your vehicle is returned to you in its ideal condition.
[A man pours liquid into a container.]

[A man details a vehicle.]
With the use of appropriate tools and materials, dedicated workmanship, and a keen eye for the details, your Toyota Detailer helps keep your Toyota vehicle clean, comfortable and looking its best.
[A caption reads: “Details make the difference”]
Details Make the Difference.
[The Toyota logo appears.]
Thanks for taking an Inside Look at your Toyota.
[Upbeat music fades to silence.]

[Upbeat rugged music plays.]

[Three happy friends driving a Toyota SUV stop in a winter forest.]

[Two friends get out. They look at the other friend disapprovingly.]

[The third friend is puzzled. She looks down.]

[Music stops with a record scratch.]

[The third friend is wearing her morning slippers instead of her hiking boots.]

[A caption reads: “Details matter”]

[Upbeat rugged music resumes.]

[An SUV on red background]

[A caption reads: “Make a Date every 6 months or 8000 km.”]

[A caption reads: “To check details like Brakes, Battery, Winter Tires, Winter Wipers”]

[A technician smiles.]

[A caption reads: “Details make the difference.”]

[The three friends begin their hike.]

[A logo appears: Toyota]

[Upbeat music plays.]

[Close-up animation of a tire rolling away from camera in a service bay.]

[A caption remains on screen that reads: “Our real technicians follow all necessary safety protocols when actually inspecting your real tires.]

[Extreme close-up as the camera pans into the animated tire to reveal two real Toyota technicians with flashlights examining tire tread.]

Narrator: Toyota University Trained Technicians get deep into the details.

[Extreme close-up of two new technicians using various techniques to examine
the tire wear.]

We look closely at tread wear and carefully check for cracks and bulges, to ensure your tires are road ready.

[Extreme close-up of two new technicians using various techniques to examine the tire wear.]

Because we know, when it comes to tires, details make the difference.

[Camera pulls out of the animated tire tread to highlight full tire in the service bay.]

[A caption reads: “Details make the difference.”]

[A caption reads: “Learn more at Toyota.ca”]

[Screen fades to white as the Toyota logo appears.]

[Upbeat music fades to silence.]