Multimedia &
Connected Services
Stay Connected Wherever You Go
Toyota’s Connected Services personalize your drive and let you stay connected to your vehicle, anywhere.
Select your vehicle for available trials and subscription pricing
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Not all models and packages available for the selected vehicle come with all Connected Services shown. Please filter further for more specific availability.
Connected Services
A suite of the most advanced services to keep you connected to your Toyota.
Trials & Subscriptions Keeping You Connected
Apps, services and subscription terms vary depending on the vehicle, model and multimedia display.
For available trials and subscription pricing, select a vehicle.The services and subscription rates for {{connectedModel.vehicleLabel}} are as follows:
Not all models and packages available for the selected vehicle come with all Connected Services shown.
Subscriptions | Complimentary Trial Period | Pricing After Trial Period | ||
---|---|---|---|---|
See SiriusXM Canada for Subscription Plans | See Scout GPS Link App for Pricing |
- Complimentary Trial Period:
- Pricing After Trial Period: See SiriusXM Canada for Subscription Plans See Scout GPS Link App for Pricing
To subscribe once your trial has expired, use the Toyota App.
* Subject to change without notice.
**Services are dependent upon connection to a compatible wireless network, provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Remote Connect
Simply Convenient
Via the Toyota app, Remote Connect allows you to view the status of your vehicle’s doors, windows and receive Guest Driver notifications.
Status of Windows / Moonroof
Check whether your windows are open or closed via the Toyota app.
Guest Driver Settings
Allows you to monitor a Guest driver and receive notifications if they exceed pre-set limits, such as maximum speed.
Remote Engine start/stop and short range key fob remote start (requires an active DCM) are available on select models only. DCM is active during Connected Services trial periods or with a paid subscription. Waiving your Connected Services will deactivate the DCM.
Functionality may differ based on vehicle spec and electrical platform. Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g. do not perform a remote engine or climate start if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Not all smartwatches are compatible with Remote Connect: Please refer to the Toyota App, App Store/Google Play Store description for latest operating system compatibility.
iPhone, App Store and Apple Watch are registered trademarks of Apple Inc.
Android, Google PlayTM and Android Wear are registered trademarks of Google Inc.
Remote Connect
Simply Convenient
With the Toyota App, you can control a series of vehicle functions from a distance - from locking and unlocking doors to checking how a Guest driver is doing behind the wheel of your vehicle.
Door Lock / Unlock
Lock and unlock vehicle doors from a distance and ease your mind if you can’t remember if you locked them.
Lock/Unlock Trunk or Hatch
You can remotely lock/unlock your trunk or hatch separate from the side doors.
Status of Windows / Moonroof
With the touch of a button, you can check whether the windows and moonroof are open or closed. Status and alerts vary by model.
Guest Driver Settings
You can monitor a Guest driver and receive notifications if they have exceeded any pre-set limits such as maximum speed.
Functionality may differ based on vehicle spec and electrical platform. Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g. do not perform a remote engine or climate start if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Not all smartwatches are compatible with Remote Connect: Please refer to the Toyota App, App Store/Google Play Store description for latest operating system compatibility.
iPhone, App Store and Apple Watch are registered trademarks of Apple Inc.
Android, Google PlayTM and Android Wear are registered trademarks of Google Inc.
Remote Connect
Simply Convenient
Via the Toyota App, Remote Connect allows you to access a series of vehicle functions from a distance - from starting and stopping the vehicle to the vehicle’s last parked location.
Read More About Remote Connect FAQs
Engine Start / Stop (Available on select models only)
Start and stop the engine from a distance. It’s comfort and convenience all rolled into one.
Door Lock / Unlock
Lock and unlock your vehicle doors from your smartphone and have peace of mind when you can’t remember if you locked them.
Climate Control (Available on select models only)
Preset your cabin temperature, operate defrosters, heated steering wheel and seats remotely from your Toyota App.
Status of Windows
Check whether your windows are open or closed via the Toyota app.
Last Parked Location
Locate your vehicle easily through the app when it’s parked on a crowded street or in an open-air parking lot.
Rear Seat Reminder Notification1
A notification will be sent to your Toyota app to remind you to check for forgotten occupants or items if the system determines that there may be a forgotten rear seat occupant.
Remote Climate Start/Stop
Preset your cabin temperature, operate defrosters remotely from your Toyota App. You can also prepare for your drive by setting a schedule for your vehicle’s cabin temperature before you go.
Lock/Unlock Trunk or Hatch
You can remotely lock/unlock your trunk or hatch separate from the side doors.
Guest Driver Settings
Allows you to monitor a Guest driver and receive notifications if they exceed pre-set limits, such as maximum speed.
Smartwatch Compatibility
Pair the Toyota App with a compatible Apple Watch or Android Wear device and use your smartwatch to access Remote Connect features such as engine start/stop and door lock/unlock.
1 Feature may vary depending on the vehicle and by model
Remote Engine start/stop and short range key fob remote start (requires an active DCM) are available on select models only. DCM is active during Connected Services trial periods or with a paid subscription. Waiving your Connected Services will deactivate the DCM.
Functionality may differ based on vehicle spec and electrical platform. Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g. do not perform a remote engine or climate start if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Not all smartwatches are compatible with Remote Connect: Please refer to the Toyota App, App Store/Google Play Store description for latest operating system compatibility.
iPhone, App Store and Apple Watch are registered trademarks of Apple Inc.
Android, Google PlayTM and Android Wear are registered trademarks of Google Inc.
Remote Connect
Via the Toyota app, Remote Connect allows you to access a series of vehicle functions from a distance - from starting and stopping the vehicle to the vehicle’s last parked location.
Read More About Remote Connect FAQs
Engine Start / Stop (Available on select models only)
Start and stop your vehicle’s engine from a distance. It’s comfort and convenience all rolled into one.
Door Lock / Unlock
Lock and unlock your vehicle doors from your smartphone and have peace of mind when you can’t remember if you locked them.
Climate Control (Automatic transmission only)
You can preset the desired interior temperature remotely.
Last Parked Location
Locate your vehicle easily through the Toyota app when it’s parked on a crowded street or in an open-air parking lot.
Guest Driver Settings
Allows you to monitor a Guest driver and receive notifications if they exceed pre-set limits, such as maximum speed.
Remote Engine start/stop and short range key fob remote start (requires an active DCM) are available on select models only. DCM is active during Connected Services trial periods or with a paid subscription. Waiving your Connected Services will deactivate the DCM.
Functionality may differ based on vehicle spec and electrical platform. Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g. do not perform a remote engine or climate start if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Not all smartwatches are compatible with Remote Connect: Please refer to the Toyota App, App Store/Google Play Store description for latest operating system compatibility.
iPhone, App Store and Apple Watch are registered trademarks of Apple Inc.
Android, Google PlayTM and Android Wear are registered trademarks of Google Inc.
Wireless Apple CarPlay ®
Wireless Apple CarPlay is a more convenient way to access iPhone features while staying focused on the road. You simply connect a compatible iPhone to a Toyota Multimedia system and enjoy access to a multitude of Apple CarPlay-enabled apps, all while staying focused on the road. No cord required! It allows you to access your phone, maps, messages, music and more, with a completely personalized experience. Using Siri®, you can place or receive phone calls, ask for directions, listen to your favourite playlist, even compose a text message without having to take your hands off the wheel.
Available on Toyota Multimedia equipped vehicles.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Apple CarPlay®, Siri®, iPod®, iPhone® and App Store® are registered trademarks of Apple Inc. All rights reserved.
Wireless Android Auto TM
Wireless Android Auto gives you a more convenient way to access your Android smartphone features while staying focused on the road. Wireless Android Auto is available on Toyota Multimedia-equipped vehicles, as was designed with safety in mind. With larger touch targets, a simplified interface, and easy-to-use voice actions via Google Assistant, it is designed to minimize distraction so you can stay focused on the road. It’s a quick, convenient and safer way to access Google Maps, with free voice-guided information and live traffic updates, Google Assistant, and other Android Apps for music, media and messaging.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Android AutoTM, Google Assistant, Google MapsTM and Google PlayTM are trademarks of Google LLC. All rights reserved.
Drive Connect
Convenience of cloud-based features, accessible whenever you are on the go.
Enjoy Cloud Navigation with real-time updates, Intelligent Assistant that responds to natural voice commands, and Destination Assist with 24/7 access to a response agent.
Cloud Navigation
The Cloud Navigation system uses Google POI data and provides you with real-time traffic information, turn-by-turn guidance, over-the-air updates and head-up display integration. The system works with the Intelligent Assistant and can be activated with a wake word such as “Hey Toyota”.
Intelligent Assistant Integration
Cloud Navigation integrates seamlessly with Intelligent Assistant: you can use the wake word “Hey Toyota” to look for a destination, search for a POI nearby, check traffic conditions, weather and more.
Read More About Intelligent Assistant FAQs
ETA Share
With a few taps, you can share your ETA and current location with your contacts.
Send POI from Toyota App
You can look up destinations using your Toyota App and send them directly to the vehicle’s Cloud Navigation system. Your User Profile must be loaded for this feature to function.
Destination Assist
Destination Assist can be voice-activated with Intelligent Assistant. Need a restaurant recommendation, or hotel information, or the best local points of interest? The Destination Assist response agent can track down the details and send them directly to the vehicle.
Drive Connect Capability — with Cloud Navigation, including Googled points-of-interest (POI) data and Intelligent Assistant, including Hey Toyota and Destination Assist. Active trial or paid subscription required. Subject to availability of 4G network.
Destination Assist depends on factors outside of Toyota’s control, including an operative telematics device, a cellular connection, GPS signal, and the availability of a compatible wireless network, without which system functionality and availability may be limited or precluded. Use common sense when relying on this information. Service may vary by vehicle and region. Registration required. Paid subscription required after trial. Services subject to change at any time without notice.
Terms of Use apply
www.toyota.ca/connectedservices-termsofuse
Data charges may apply. See Owner’s Manual and www.toyota.ca/connected for details. To learn about Toyota's data collection, use, sharing and retention practices, see www.toyota.ca/connectedservices-privacy
The Destination Assist trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. Paid subscription required after trial to access the service.
Digital Key
Digital Key allows your phone to act just like a key fob, allowing a smartphone to unlock/lock the vehicle and drive away without taking it out of your pocket. You can also share and manage the Digital Key via the Toyota App to grant access to your vehicle to family and friends.
To use the Digital Key, an active Remote Connect trial or subscription is required.
Digital Key requires an active trial or paid subscription to Remote Connect and Bluetooth connectivity. Not available on manual transmissions. Remote Connect requires App download/registration and active trial or paid subscription. Remote start/stop and short range key fob remote start (requires active DCM) are available on select models. Use only if aware of circumstances surrounding vehicle and it is legal/safe to do so (e.g., do not remotely start a gas engine vehicle in an enclosed space or if vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS signal, and other factors outside of Toyota’s control, which can limit/preclude operability of the system. Cellular connectivity is provided by a third-party cellular service provider. Toyota is not responsible for cellular network discontinuance. Services subject to change at any time without notice. Terms of Use apply. Data charges may apply. See usage precautions and service limitations in Owner's Manual. To learn about Toyota's connected services data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
Remote Connect
Simply Convenient
Via the Toyota app, Remote Connect allows you to access a series of vehicle functions from a distance - from starting and stopping the vehicle to the vehicle’s last parked location.
Read More About Remote Connect FAQs
Engine Start / Stop (Available on select models only)
Start and stop your vehicle’s engine from a distance. It’s comfort and convenience all rolled into one.
Plug-in Hybrids and Battery Electric Vehicles: Replaced with Remote Climate Start.
Door Lock / Unlock
Lock and unlock your vehicle doors from your smartphone and have peace of mind when you can’t remember if you locked them.
Status of Windows
Check whether your windows are open or closed via the Toyota app.
Last Parked Location
Locate your vehicle easily through the Toyota app when it’s parked on a crowded street or in an open-air parking lot.
Guest Driver Settings
Allows you to monitor a Guest driver and receive notifications if they exceed pre-set limits, such as maximum speed.
Smartwatch Compatibility
Pair the Toyota app with a compatible Apple Watch or Android Wear device and use your smartwatch to access Remote Connect features such as: engine start/stop, and door lock/unlock.
Plug-in Hybrid/EV Features
Plug-in Hybrid and Battery Electric vehicles equipped with Remote Connect include Remote Climate Start / Stop and Charge Management.
Remote Engine start/stop and short range key fob remote start (requires an active DCM) are available on select models only. DCM is active during Connected Services trial periods or with a paid subscription. Waiving your Connected Services will deactivate the DCM.
Functionality may differ based on vehicle spec and electrical platform. Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g. do not perform a remote engine or climate start if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Not all smartwatches are compatible with Remote Connect: Please refer to the Toyota App, App Store/Google Play Store description for latest operating system compatibility.
iPhone, App Store and Apple Watch are registered trademarks of Apple Inc.
Android, Google PlayTM and Android Wear are registered trademarks of Google Inc.
Remote Connect
Simply Convenient
Via the Toyota app, Remote Connect allows you to access a series of vehicle functions from a distance - from presetting the cabin temperature to the vehicle’s last parked location.
Read More About Remote Connect FAQs
Remote Climate Start/Stop1
Preset your cabin temperature, operate defrosters remotely from your Toyota App. You can also prepare for your drive by setting a schedule for your vehicle’s cabin temperature before you go.
Climate Control Schedule1
Prepare for your drive by setting a schedule for your vehicle’s cabin temperature before you go.
Door Lock / Unlock
Lock and unlock your vehicle doors from your smartphone and have peace of mind when you can’t remember if you locked them.
Status of Windows
Check whether your windows are open or closed via the Toyota app.
Charge Management
Check your battery charge level and schedule charging to conveniently adapt to your lifestyle.
Last Parked Location
Locate your vehicle easily through the Toyota app when it’s parked on a crowded street or in an open-air parking lot.
Guest Driver Settings
Allows you to monitor a Guest driver and receive notifications if they exceed pre-set limits, such as maximum speed.
Rear Seat Reminder Notification
A notification will be sent to your Toyota app to remind you to check for forgotten occupants or items if the system determines that there may be a forgotten rear seat occupant.
Smartwatch Compatibility
Pair the Toyota app with a compatible Apple Watch or Android Wear device and use your smartwatch to access Remote Connect features like engine start/stop and door lock/unlock.
1 Feature may vary depending on the vehicle and by mode
Remote Engine start/stop and short range key fob remote start (requires an active DCM) are available on select models only. DCM is active during Connected Services trial periods or with a paid subscription. Waiving your Connected Services will deactivate the DCM.
Functionality may differ based on vehicle spec and electrical platform. Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g. do not perform a remote engine or climate start if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Not all smartwatches are compatible with Remote Connect: Please refer to the Toyota App, App Store/Google Play Store description for latest operating system compatibility.
iPhone, App Store and Apple Watch are registered trademarks of Apple Inc.
Android, Google PlayTM and Android Wear are registered trademarks of Google Inc.
Apple CarPlay®
A Better Way to Go
Apple CarPlay compatibility provides you with a smart and simple way to use iPhone features in your vehicle. By simply plugging a compatible iPhone® into the vehicle’s data USB port, Apple CarPlay enabled apps will appear on the vehicle’s touchscreen. Apple CarPlay lets you access and use apps in much the same way you do on an iPhone, letting you make phone calls, compose text messages, find the best route to travel, and to listen to music, podcasts and audiobooks with a completely personalized. Using voice commands with Siri, you can place or receive phone calls, ask for directions, listen to your favourite playlist, even compose a text message without having to take your hands off the wheel.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Apple CarPlay®, Siri®, iPod®, iPhone® and App Store® are registered trademarks of Apple Inc. All rights reserved.
Android AutoTM
Android Auto gives you a more convenient way to access your Android smartphone features while staying focused on the road. Android Auto is compatible with select 2020 model year and newer Toyota vehicles and was designed with safety in mind. Android Auto brings your favorite smartphone apps into one place, so that you can access navigation, media, and communication apps all through the car’s touchscreen or with your voice using Google Voice Assistant.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Android AutoTM, Google Assistant, Google MapsTM and Google PlayTM are trademarks of Google LLC. All rights reserved.
Service Connect
Stay connected to your ride
When it comes to maintaining your vehicle, Service Connect allows you to be proactive and informed. Keep your Toyota in peak condition with access to warning light notifications and vehicle health reports.
Vehicle Health Reports
Request monthly reports regarding current vehicle alerts and more.
Warning Lights
If a warning light appears on the dashboard, a notification is automatically sent to your Toyota App.
Service Connect Communication
Service Connect notifies your preferred servicing Dealer of any vehicle health alerts so they can proactively schedule you in for any issue or maintenance need your vehicle may require.
Actual response time will vary by dealer. Information provided is based on the last time data was collected from the vehicle and is not real time data. Service Connect is not renewable as a stand-alone service and requires a subscription to any of Safety Connect, Remote Connect or Drive Connect upon trial expiration. See usage precautions and service limitations in Owner's Manual and www.toyota.ca/connected.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Vehicle information and service alerts are provided based on the last time data was collected from the vehicle and may not be up to date. Service Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Apps/services vary by phone carrier; functionality depends on many factors. Select apps use large amounts of data; you are responsible for charges. Apps and services subject to change at any time without notice. See www.toyota.ca/connected for details. To learn about Connected Services by Toyota data collection, use, sharing and retention, please click here www.toyota.ca/connectedservices-privacy. The Service Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the respective trial period expires, enrollment in paid subscription is required to access the service. Terms and conditions apply.
Safety Connect
Help is Just the Press of a Button Away
Sometimes the unexpected occurs. That’s why there’s Safety Connect, offering emergency SOS assistance, enhanced roadside assistance and stolen vehicle locator. Should you ever encounter trouble on the road, using the vehicle’s onboard cellular and GPS technology, a live 24/7 response centre agent will soon have assistance on the way.
Stolen Vehicle Locator
Should your Toyota ever be stolen, Stolen Vehicle Locator can help you with its potential recovery. If your Toyota has been stolen please follow these steps:
- Report vehicle theft to Police and obtain details including report number, officer’s name and badge number
- Contact Toyota at Dial and Call 1-888-869-6828 (24/7)
- Provide call centre agent with Police report details
- Safety Connect’s Stolen Vehicle Locator will work directly with local authorities to determine your vehicle’s location
If your vehicle is located, you will be contacted by the reporting officer.
Emergency Assistance (SOS)
With Safety Connect, you have access to a 24/7 response center that can deploy emergency services with the push of a button.
Enhanced Roadside Assistance (An active roadside assistance plan is required.)
Using the SOS button, you can have roadside assistance sent directly to your vehicle’s exact location.
Automatic Collision Notification
Automatically takes action to assist you should your airbags ever deploy or if a severe collision is detected.
Functionality may differ based on vehicle spec and electrical platform. Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Safety Connect (Automatic Collision Notification/Emergency Assistance/Enhanced Roadside Assistance/Stolen Vehicle Locator): Contact with Safety ConnectTM response centre is dependent upon the telematics device being in operative condition, cellular connectivity availability, and GPS satellite signal reception, which can limit the ability to reach the response centre or receive emergency support. Services vary by vehicle and are subject to change at any time without notice.The Safety Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. 4G network dependent. Toyota is not responsible for cellular network discontinuance. Terms and conditions apply.
Destination Assist
The Ultimate Convenience
Destination Assist provides 24/7 access to an agent who can help locate places to go and things to do. The Agent will send the route to your Navigation system so you can stay focused on the drive.
Read More About Navigation with Destination Assist FAQs
Destination Search
The response agent can search for a destination by a number of criteria including business name, address, city and province, proximity, and point of interest.
Destination Download
Destination coordinates can be sent directly to the vehicle’s navigation system just by hitting “Go”.
Destination Services
Need a restaurant recommendation, or hotel information, or the best local points of interest? The response agent can track down the details and send them directly to the vehicle.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Destination Assist Connect: Be sure to obey traffic regulations and maintain awareness of road and traffic conditions at all times. Availability and accuracy of the information provided by Destination Assist is dependent upon many factors. Use common sense when relying on information provided. Services and programming subject to change. Services not available in every city on every roadway. The Destination Assist trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
SiriusXM
Get Closer To Your Favourites
SiriusXM brings you an endless listening experience, for everything you love. Listen 24/7 to premium content curated by experts—making driving the best experience it can be. Get ad-free music, artist dedicated channels, sports, comedy, news and talk with your 3-month Platinum plan trial. Listen in your vehicle, on your phone and at home on connected devices with the SiriusXM app.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
© 2024 Sirius XM Canada Inc. “SiriusXM”, the SiriusXM logo, channel names and logos are trademarks of Sirius XM Radio Inc. and are used under license. All rights reserved.
Toyota App
Everything you need in one simple source
Download the Toyota App today and use it to enroll for Connected Services by Toyota. The App will allow you to:
- Execute certain remote commands (engine start/stop, door lock/unlock, etc.)
- View your vehicle status
- Manage your profile and subscriptions
- Set a preferred Dealer and schedule service appointments
- Access your vehicle’s health report & more
Read More About Toyota App FAQs
Not all features are available on all vehicles. Remote engine start/stop and door lock/unlock are available on select models only.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning the use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Limited testing conducted by Toyota on certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance and will not provide compensation for reduced service availability.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services are available all the time and in all locations and are subject to change. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Enrollment & Support Register. Setup. Get Going.
Find everything you need to get started in the videos below. Services and subscription terms vary depending on the vehicle, model and multimedia display.
Enrollment & Registration
Register your new Toyota vehicle in the Toyota mobile app to make the most of your Toyota Multimedia and Connected Services experience.
Read More About Enrollment FAQsHow-To Videos Toyota Helps You Stay Connected
Toyota Multimedia Overview
Toyota Multimedia includes a huge list of great entertainment, convenience, and connectivity features.
Remote Connect
Start the engine, lock or unlock the doors and more from your smartphone using the Toyota App.
Safety Connect
Emergency SOS assistance and enhanced roadside assistance should you encounter trouble on the road.
Service Connect
Service Connect allows you to keep your Toyota in peak condition.
Stolen Vehicle Locator
Should your Toyota ever be stolen, Safety Connect’s Stolen Vehicle Locator service can help with its recovery.
Quick Links
Toyota Canada Inc.
Connected Services Privacy Notice
Updated as of June 19, 2024
We may modify this Privacy Notice by posting a new version at www.toyota.ca/connectedservices-privacy or www.lexus.ca/connectedservices-privacy, effective on the date of publication. Your continued use of the Services (as that term is defined in the Vehicle Connected Services Terms of Use) after we make changes indicates that you accept and consent to those changes, so please check this Privacy Notice periodically for updates. We will notify you in advance of any material changes to this Privacy Notice and obtain your consent to any new ways that we collect, use, and disclose your personal information.
Toyota Supra Connect: This Privacy Notice DOES NOT apply to use of Toyota Supra Connect. Please visit supraconnect.ca for relevant terms.
This Privacy Notice DOES NOT apply to data collection unrelated to the Services, for example: on Toyota or Lexus websites, on sites that we do not own, operate, or control, or at in-person events.
This Privacy Notice DOES NOT apply to any Toyota or Lexus vehicles equipped with the Services located outside of Canada, the continental United States, Alaska, and Hawaii.
This Privacy Notice MAY NOT apply to rental vehicles to the extent certain Services are not made available by the rental company. For rental vehicles, the terms and conditions and privacy policy of the applicable rental company may also govern how data about the vehicle is collected and used.
I. INTRODUCTION
This Privacy Notice applies to your personal information and vehicle data that we collect, use, store, share and secure to provide the Services to you, including when you use the Toyota or Lexus apps. This Privacy Notice also applies to vehicles manufactured in partnership with other companies that are equipped with Toyota or Lexus Connected Services, including the Subaru Solterra.
Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.
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How We Use, Store, Share and Secure Data From You and Your Vehicle Equipped With the Services.
When you purchased or leased your vehicle, your vehicle may have been equipped with an active “Connected Services” or “Vehicle Wireless Services” system which operates by collecting data from you and your vehicle, including vehicle location, vehicle health and driving data, to support navigation assistance, emergency services, remote engine start, maintenance alerts, infotainment apps and more, all as described in this Privacy Notice. When you purchased or leased a vehicle equipped with a “Connected Services” system, you had the opportunity to opt-in to receiving the Services, and in the event you did not want to receive the Services, you were presented with instructions on how to disable the Services upon taking possession of the vehicle. If your vehicle was produced after September 22, 2023, it was delivered in “Privacy Mode”, and Services can only be activated by downloading the Toyota app or the Lexus app, as applicable, and completing the registration process which includes an opt-in to receive the Services. When opting-in to receive the Services, you also specifically consented to our collection, use, and disclosure of your personal information and vehicle data and our storage of such data as described in this Privacy Notice. You are in control over the “Connected Services” system. You can choose to opt-out of the Services at any time. You can also request deactivation of data transmission by waiving the Services, which disables our collection and use of vehicle data and certain personal information through the Services.
A vehicle in “Privacy Mode” can only transmit wireless location data if the SOS button is pressed or during a vehicle collision. The vehicle will stop being in Privacy Mode upon activation of the Services.
The bolded terms used below are defined in Section II of this Privacy Notice.
- Safety Connect. Your vehicle’s Safety Connect feature provides roadside and emergency assistance, automatic collision notifications, stolen vehicle assistance and accident advisory services. Safety Connect uses your vehicle’s Location Data or “vehicle location” (your vehicle’s latitude and longitude) to determine where your vehicle needs assistance and to dispatch assistance to you, your Vehicle Information (such as your vehicle’s model, year, and VIN) to verify your vehicle type and to help emergency responders identify your vehicle, your Account Information (such as your name, address, phone number, email address, etc.) to verify your identity and account, and your Voice Recordings (when you call our Response Center) for quality assurance.
- Service Connect. Your vehicle’s Service Connect feature uses your Account Information and your Vehicle Health Data (such as odometer readings, fuel level, oil life, and diagnostic trouble codes) to send you vehicle health reports, alert you of needed maintenance, and subject to your consent, to contact you by phone for service-related marketing.
- Remote Connect. Certain Remote Connect services such as vehicle finder, vehicle status, remote door lock and unlock, guest driver monitor, and vehicle alerts use your vehicle’s Location Data to find your vehicle and Vehicle Health Data to provide status updates as well as facilitate repairs.
- Navigation. Your vehicle’s navigation feature (such as Drive Connect) allows you to choose a place of interest, a location on a map, one of your favorites, a destination from your history, or enter an address or coordinates (latitude and longitude). In certain vehicles, navigation includes the Destination Assist program, which connects you with a live agent to provide navigation directions. Your vehicle’s Location Data and your Account Information are used to verify your account and to offer these features.
- Digital Key2. Digital Key technology allows you to access (e.g. unlock, lock, start) your vehicle through the Toyota or Lexus app. When you bring your smartphone close to your vehicle, the app authenticates an encryption key before performing a vehicle function (e.g. unlock, lock, start). Your Account Information is used to offer this feature.
- Toyota Safety Sense. Vehicles equipped with Toyota Safety Sense use sensor and/or image data (in Version 3.0 or later) from the vehicle’s exterior to provide safety features such as lane departure alerts and pedestrian detection. If you have a vehicle equipped with Toyota Safety Sense, the feature may use your Vehicle Health Data and your vehicle’s Location Data. If you have a vehicle equipped with Toyota Safety Sense (Version 3.0 or later), the feature may also use Exterior Image Data.
- Traffic Jam Assist1. Vehicles equipped with Traffic Jam Assist use sensor and/or image data from the vehicle’s interior and exterior to evaluate the vehicle’s surroundings in order to propose and perform certain automated driving operations, including but not limited to: steering, acceleration, and braking on the highway. If you have a vehicle equipped with Traffic Jam Assist, the feature may use your Vehicle Health Data, your vehicle’s Location Data, Interior Image Data, and Exterior Image Data.
- Face Identification. Certain vehicles equipped with an interior, driver-facing camera use sensor and/or image data from the vehicle’s interior to scan your face when you open the vehicle’s door. If you opt-in and link your user profile using the in-vehicle “Setup Face” process, the Face Identification feature may use your Facial Geometric Features and Profile Data to verify your identity and load your saved user profile on the vehicle. Your Facial Geometric Features will only be stored on your vehicle.
- Last Load Profile. Owners of certain vehicles may choose to create and save multiple user profiles on the vehicle. If you choose to save a user profile on your vehicle, the Last Load Profile feature will use your Account Information and Profile Data to reload the last saved user profile at vehicle start.
- App Suite, Toyota/Lexus+ Compatible Third Party Services, and other Services You Connect. The App Suite is available even if you do not have a subscription for the Services. To use the App Suite, you must download the application and accept the End User License Agreement. When you use our App Suite for traffic, fuel, weather, music or other apps, you will need to sign into your account with each compatible third party service in the App Suite; and we will pass the log-in information that you provide to us to the corresponding compatible third party service. Each compatible third-party service in the App Suite will also be given access to the vehicle data necessary for you to use its service. For more information about the vehicle information needed by each third-party service, please review the applicable third-party service’s privacy policy. We will use Voice Recordings to improve our responses and voice recognition. To facilitate functionality of your App Suite and linked third party services, your vehicle may share your Location Data and Voice Recordings transcriptions with your third-party services and upon their receipt, the respective third party’s privacy policy and terms will apply to their use of your Location Data and Voice Recording.
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We Protect Your Data
- We protect your data through multi-layer defense technologies determined by the use of a risk-based secure by design program that relies upon a range of technical and administrative controls, such as the use of dedicated networks and encryption, as appropriate. Your vehicle is designed only to respond to commands from you and any authorized users, or from us and only for those features we provide, including door unlock, remote engine start and vehicle finder. These technologies provide a level of protection that is reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored.
- Your Account Information (e.g., name, address, phone number, email), provided when you subscribe for the Services, is retained on servers that are secured as described in Article VI (Security), below, and that provide a level of protection that is reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored.
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Your Responsibilities
As the owner/lessee of a vehicle equipped with a “Connected Services” system, you are responsible for: (1) informing passengers and drivers of your vehicle of how and why data is collected and used by us, (2) notifying us of a subsequent sale or transfer of your vehicle to another owner/lessee, and (3) deleting your personal and vehicle information contained in the vehicle, and your vehicle information contained in your Toyota or Lexus app, prior to the sale or transfer of your vehicle to another owner/lessee. If you do not notify us of a sale or transfer, your information may continue to be accessible from the vehicle and/or we may continue to send data about the vehicle to your account. To avoid this from occurring, and to ensure your privacy and that of the new owner/lessee, you must advise us of the sale or transfer and delete your personal and vehicle information prior to the sale or transfer. We are not responsible for any privacy related damages suffered by you or the new owner/lessee as a result of failure to take these steps.
II. COLLECTION AND USE
- On a Regular and Continuous Basis, We Collect and Use Your
- Account Information. When you enter or update your name, address, phone number, email address, language preference and other information linked or directly related to you (“Account Information”), we create or update your account so that we can provide the Services and communicate with you. We collect and use Account Information so that we can provide the Services and communicate with you.
- Vehicle Information. We collect your vehicle’s make, model, year, body type, VIN and other information linked to your vehicle (“Vehicle Information”) so we can verify your vehicle type and provide the Services.
- Location Data. We collect and use your vehicle’s latitude and longitude (“Location Data” or “vehicle location”) to deliver the Services and App Suite services to you and for quality confirmation and product development. We record and transmit your vehicle’s Location Data when you contact us for emergencies, roadside assistance, stolen or missing vehicle, missing persons, and destination services.
- Remote Data. At last ignition off, we may collect the real-time status of your vehicle (i.e., vehicle location, status of powered doors, windows, hood, trunk, sunroof, hazard lights, odometer reading, oil life, fuel economy, trip distance, distance to empty) so you can remotely access your vehicle’s most recent information. This information is used to deliver Remote Connect services to you.
- Driving Data. We collect your driving behavior data (“Driving Data”) which includes the acceleration and speed at which your vehicle is driven, travel direction, and use of the steering and braking functionality in your vehicle. Driving Data is used to deliver the Services and App Suite services to you, and for quality confirmation, and product development.
- Profile Data. If your vehicle is equipped with the ability to create and save user profiles, we may collect your in-vehicle preferences (i.e., your linked Apple Music or Amazon Music account), favorites (i.e., your saved locations on maps or your preset radio stations), and usage history (i.e., your search and routing history on maps). This information is used to deliver Connected Services tailored to your profile.
- Interior Image Data. If your vehicle is equipped with advanced driver assistance features such as Traffic Jam Assist, interior, driver-facing camera(s), and sensors are used to collect information about the status of the driver (“Interior Image Data”). Interior Image Data is used to ensure safety and vehicle control, such as checking that the driver is paying attention to the road and wearing a seatbelt before enabling certain automated driving operations.
- Exterior Image Data. If your vehicle is equipped with advanced driver assistance features, such as Toyota Safety Sense (Version 3.0 or later) or Traffic Jam Assist, external camera(s) and sensors are used to evaluate the vehicle’s surroundings (“Exterior Image Data”). This data is used to improve and develop advanced driver assistance and safety features.
- Facial Geometric Features. If your vehicle is equipped with face scanning features such as Face Identification, interior, driver-facing camera(s) and sensors are used to scan your face and create a computer-generated code linked to your facial features (“Facial Geometric Features”). This data is not readable by humans, and it is used to verify your identity and load your saved user profile on the vehicle. Your Facial Geometric Features will only be stored on your vehicle.
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Vehicle Health Data.
- “Vehicle Health Data” includes odometer readings, fuel level, oil life, Diagnostic Trouble Codes, and related data from your vehicle’s on-board diagnostic system to identify malfunction events. Related data includes engine coolant temperature, fuel injection volume, engine rotation per minute (RPM), and other data to assist in identifying issues and analyzing the performance of your vehicle. For hybrid vehicles, Vehicle Health Data includes hybrid battery data correlated to Location Data. For electric vehicles, Vehicle Health Data includes battery charge data and electricity consumed for charging.
- If you opt-in to Service Connect, we use Vehicle Health Data to (a) tell you when your vehicle is due for maintenance or service, (b) provide you with vehicle health reports (maintenance and malfunction statuses, and service campaign and safety recall information) and vehicle alerts (notifications when your vehicle reports malfunction-related events) and (c) contact you.
- Multimedia Screen Data. We may collect and use Multimedia Screen Data (how you interact with your screen) for quality confirmation, and to improve functionality and product offerings.
- Voice Recordings. If you or anyone in your vehicle speaks with the Response Center for purposes of emergency services, roadside assistance, stolen vehicle locator, Destination Assist, or any other reason, your conversation will be recorded (“Voice Recordings”) to deliver the Services to you and for quality assurance.
- Voice Recognition Recordings. In select models with hands-free control of in-car multimedia and a linked smartphone, we may collect Voice Recordings to improve the quality and performance of voice recognition capabilities.
- Anonymized or Aggregated Information. We may anonymize or aggregate personal information collected from you and use such anonymized and aggregated information for data-analysis, research, and any other purposes. We may continue to use such anonymized or aggregated personal information after you have requested deletion of your personal information.
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Other Uses. Where applicable, we use Location Data, Driving Data, Vehicle Health Data, data derived from Safety Connect (which includes automatic collision notification, roadside, emergency and stolen vehicle assistance), navigation, Remote Connect, Service Connect, and Wi-Fi connectivity for the following purposes:
- Improve Safety.
- Develop New Vehicles and Features.
- Confirm Quality.
- Analyze Data (e.g., Vehicle Trends).
- Prevent Fraud or Misuse.
- As Required or Permitted by Law or Legal Process.
III. STORAGE OF INFORMATION
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Account Information
- We store your Account Information for four (4) years after expiration of your subscription for the Services.
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Vehicle Location, Driving Data, Health Data, Multimedia Screen Data, Voice Recordings, and Remote Data
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Data collected from your vehicle is stored for different periods of time.
- Location Data. We will store Location Data in an identifiable format for a period of time not to exceed 10 years from the date of creation.
- Driving Data. We will store Driving Data in an identifiable format for a period of time not to exceed 15 years from the date of creation.
- Multimedia Screen Data. We will store Multimedia Screen Data in an identifiable format for a period of time not to exceed 10 years from the date of creation.
- Vehicle Health Data. We will store Vehicle Health Data in an identifiable format for a period of time not to exceed 15 years from the date of receipt by us. We will also store your vehicle health reports for 12 months from the date of creation.
- Voice Recordings. If you (or vehicle occupants) speak with the Response Center, your conversation may be recorded and stored for up to two (2) years; and a record of your conversation may be stored for up to four (4) years.
- Remote Data. We store the real time status and Location Data of your vehicle from the last ignition off for the purpose of delivering your vehicle’s most recent information in support of Remote Connect services. We retain this data for four (4) years.
- As Required or Permitted by Law. For all of (a) through (f), notwithstanding the retention periods set out above, we may retain such information as required or permitted by law, legal process or litigation, and to support requests from you or law enforcement.
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Data collected from your vehicle is stored for different periods of time.
IV. SHARING OF INFORMATION
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Account Information
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We may share your Account Information with:
- Emergency Responders. To provide emergency assistance to you with our Safety Connect feature. This includes roadside assistance providers.
- Our Affiliates. To support vehicle improvement. Also, if your lienholder/lessor is Toyota Credit Canada Inc. (“TCCI”) and TCCI requests that we find your vehicle because of (1) alleged fraud or (2) breach of your lease, retail installment contract or vehicle loan with TCCI, we can try to locate your vehicle and share that location with TCCI. TCCI will be required to contact us directly and provide us with the information we request to verify the fraud or breach of your lease, retail installment contract, or vehicle loan.
- Our Parent Company. We may also share your personal information to support safety, research, analysis, and product development by our parent company, Toyota Motor Corporation.
- Third Party Service Providers. We contractually bind our third party service providers and contractors to keep your personal information confidential and to use it only for the purposes for which we disclose it to them, and to process your personal information in accordance with the same standards set out in this Privacy Notice. For example, Toyota Connected North America, Inc. provides customer support and the other services that are part of the Services, and apps such as Amazon (example: “Alexa, start my vehicle”) may store and use the information you provide to them in order to verify your account and provide you with their services.
- Your Dealer. We may share your Account Information and Vehicle Health Data (for Service Connect) with a specified dealer only if you have provided your prior express consent or as required or permitted by law.
- Vehicle Sale or Transfer. As the owner/lessee of a vehicle equipped with a “Connected Services” system, if you do not notify us of a sale or transfer of your vehicle, and do not take steps to remove your information from the vehicle and from your Toyota or Lexus app, your information may continue to be accessible from the vehicle and/or we may continue to send data and reports about the vehicle to your account. We are not responsible for any privacy related damages suffered by you or the new owner/lessee as a result of failure to take these steps.
- Law Enforcement. We DO NOT share your personal information with law enforcement unless we are required or permitted to do so by law or legal process, in response to government investigations, as may be required or permitted for national security, or where we believe it necessary to prevent harm, injury or loss, or to investigate suspected instances of fraud.
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We DO NOT share your Account Information with:
- Data Resellers.
- Social Networks.
- Ad Networks.
- Insurance Providers, unless we have your consent or as required or permitted by law.
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We may share your Account Information with:
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Your Vehicle Location Data, Driving Data, and Health Data
We may share the following data with our affiliates and business partners for quality confirmation, and product development. We also share the following data with others if required or permitted by law, litigation, legal process, customer service and our legitimate business purposes.
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Location Data. We may share your vehicle’s Location Data, linked to your VIN, and Account Information with emergency responders, law enforcement, our affiliates and service providers acting on our behalf, as well as any compatible third party services you have authorized to receive your vehicle’s Location Data. With your consent, if your vehicle is stolen or you are attempting to locate missing persons, we can try to locate your vehicle and share that Location Data with local authorities. We can work with local authorities to recover the vehicle utilizing the vehicle’s GPS.
Automatic collision notification operates so that if the airbag sensor is triggered or there is a severe rear-end collision of your vehicle, your vehicle will send an electronic signal to our Response Center and record and transmit your vehicle location, so that we can share your Account Information and vehicle location with emergency responders and provide assistance to you. If you press the “SOS” button, your vehicle will send an electronic signal to our Response Center and record and transmit your vehicle location so that we can share your Account Information and vehicle location with emergency responders and provide assistance to you.
- Voice Recordings. We share Voice Recordings with law enforcement and our service providers acting on our behalf in order to provide Connected Services to you.
- Remote Data. We share your vehicle’s Location Data based on last ignition off to assist you in finding your vehicle. When you press the “Destination Assist” button on your in-vehicle navigation unit, your vehicle will send an electronic signal to the Response Center which identifies your vehicle location to the Response Center agent who answers your call. We also share real time status of your vehicle (i.e., vehicle location, status of powered doors, windows, hood, trunk, sunroof, hazard lights, odometer reading, fuel economy, trip distance, distance to empty) with you and with any individual who holds a connected services account that is linked to your vehicle and who has been granted Remote Authorization by the primary account holder. If you opt-in to fuel cell or electric vehicle plug-in hybrid vehicle applications, such as Low Carbon Fuel Standards and Vehicle Grid Integration, your vehicle will send us real-time status data, such as the vehicle location, status of powered doors, windows, trunk, hood, sunroof, hazard lights, odometer reading, oil life, fuel economy information, and distance to empty.
- Multimedia Screen Data. We may share your Multimedia Screen Data with our parent company for quality confirmation, and to improve functionality and product offerings.
- Driving Data. We share Driving Data with our affiliates and service providers so we can work together to provide Connected Services to you and for product improvement. We will also share Driving Data with compatible third party services but only when you authorize us to do so.
- Vehicle Health Data. If you specifically agree to allow us to share your Vehicle Health Data with a specific dealer for its own use, we will share your most current Vehicle Health Data, linked to your VIN and Account Information, and last 12 monthly vehicle health reports with such dealer.
- Aggregated Data Sharing. We may sometimes share anonymized and aggregated Location Data, Driving Data and Vehicle Health Data with business partners for education and research related to environmental and energy issues, advanced technologies, and usage analysis.
- Compatible Third Party Services. We may send Location Data and voice request transcriptions to compatible third party services or technologies you have linked to your Connected Services account.
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V. TRANSFERRING INFORMATION
We may transfer personal information that we collect or that you provide as described in this Privacy Notice to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Privacy Notice.
We process, store, and transfer your personal information in and to Canadian provinces outside of your province of residence. We may also process, store, and transfer your personal information outside Canada, namely in and to the USA and Japan, which are countries with different privacy laws that may or may not be as comprehensive as the law that applies in the jurisdiction in which you reside. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that jurisdiction may be able to obtain access to your personal information through the laws of the that other jurisdiction. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Privacy Notice and applicable Canadian privacy legislation.
VI. SECURITY
- We take information security seriously.
- We protect your data and secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure through the use of a risk-based security program that relies upon a range of physical, technical and administrative controls, such as the use of dedicated networks and encryption, as appropriate.
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Our security program includes:
- System Defenses. We designed the Services technology to provide data security based on fundamental security principles such as integrity, confidentiality, and availability. It employs layers of defense to drive strong safeguarding practices, such as, where appropriate, code and design reviews, security testing, firewalls, intrusion detection systems, signing and encryption.
- Private and Public Wireless Networks. We use both private and public wireless networks to receive data transmitted from your vehicle. If a public network is used, the data is encrypted. In addition, your vehicle is designed only to respond to commands from you and any authorized users, or from us and only for those features we provide such as door lock/unlock, remote engine start/stop and vehicle location.
- No Warranties. Please note, however, that we cannot completely ensure or warrant the security of any information transmitted to us by you or your vehicle. Your use of your vehicle’s Connected Services and App Suite is at your own risk. You have the option to opt-out of Connected Services or request deactivation of data transmission (a) by contacting us via the “SOS” button in your vehicle, (b) by calling Customer Care, or (c) via your Toyota or Lexus App.
VII. CHOICE
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Choices. We give you choices about what data you share with us.
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Opt-in/Opt-out.
- Service Connect Communication. You may opt-in to share Vehicle Health Data with your dealer for its own use and allow your dealer, with your express consent, to contact you by cell phone call for service appointments and service-related marketing at the number you provided.
- You may opt-out of Service Connect Communication at any time, and you will no longer receive phone calls about upcoming service appointments and other service-related marketing messages from your dealer. To opt-out, you must use the Toyota or Lexus app. This is the exclusive method to opt-out from Service Connect Communications for service appointments and service-related phone calls from your dealer. Please allow five (5) business days to process revocation status. I understand that opting out of Service Connect Communication does not turn off vehicle data transmission or opt me out of other connected services or opt me out from communications from my dealer generated independent of Service Connect.
- Fuel Cell and Plug-in Hybrid Vehicle Applications. You may opt-in or opt-out of fuel cell or electric vehicle plug-in hybrid vehicle applications, such as Low Carbon Fuel Standards and Vehicle Grid Integration. If you opt-out, your vehicle will not send us real-time status data, such as the vehicle location, status of powered doors, windows, trunk, hood, sunroof, hazard lights, odometer reading, oil life, fuel economy information, and distance to empty.
- Review and Update. You may also review and update your Account Information at any time by contacting us. (See Contact Us Section.)
- Deactivation. When you lease or buy a vehicle equipped with Connected Services, data collection is active. You may opt-out of Connected Services or request deactivation of data transmission at any time by contacting us and we will no longer collect certain Account Information, Location Data, Driving Data and Vehicle Health Data.
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Opt-in/Opt-out.
VIII. CONSENT
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You Agree To This Privacy Notice When You:
- Opt in to receive the Services using the Connected Services Agreement provided at the time of purchase/lease from an authorized dealer.
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Agree to a Connected Services Master Data Consent for the Services through the App or through live agent enrollment.
Warning: By agreeing to this Privacy Notice, you specifically consent to our collection, use, and disclosure of your personal information and data as described in this Privacy Notice, and our storage of such data as described in this Privacy Notice. You can choose to opt-out of the Services at any time. You can also request deactivation of data transmission, which disables our collection and use of certain Account Information and vehicle data as described above.
NOTE FOR VEHICLES PRODUCED on or BEFORE SEPTEMBER 22, 2023: If you did not accept the Connected Services Agreement provided to you by your Dealer upon delivery of your vehicle, and if you do not wish to receive Services, please notify us within 15 days of taking delivery of the vehicle and we will cancel your Services. Failure to cancel your Services within 15 days of receipt of the Connected Services Agreement will be deemed acceptance of the Connected Services Agreement. You can disable the Services at any time.
NOTE FOR VEHICLES PRODUCED AFTER SEPTEMBER 22, 2023: Your vehicle was delivered in “Privacy Mode”, and Services can only be activated by downloading the Toyota app or the Lexus app, as applicable, and completing the registration process which includes an opt-in to receive the Services. Completing the registration process and opting-in to receive the Services will be deemed acceptance of the Connected Services Agreement. You can disable the Services at any time.
IX. YOUR RIGHTS
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ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you. We will also comply with all other individual privacy rights that apply to us under applicable laws.
You can review and change your Account Information by logging into the Lexus or Toyota app and visiting your account profile page.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also contact us using the information provided below to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
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WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and disclosure of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us using the information provided below. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
X. AGREEMENT
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Sample Agreements. To view a copy our most recent Services related agreements, please go here www.toyota.ca/connectedservices-privacy or www.lexus.ca/connectedservices-privacy
XI. CONTACT US
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Contact Us
If you have questions or concerns about this Privacy Notice, or would like to request deactivation of data transmission, update your Account Information, or opt-in or opt-out from particular features, please contact us.
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LEXUS VEHICLES:
Phone: 1-800-265-3987
Email: privacy@toyota.ca
Address: Toyota Canada, One Toyota Place,
Toronto, ON, M1H 1H9
Attn: Privacy Officer -
TOYOTA VEHICLES:
Phone: 1-888-869-6828
Email: privacy@toyota.ca
Address: Toyota Canada, One Toyota Place,
Toronto, ON, M1H 1H9
Attn: Privacy Officer
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LEXUS VEHICLES:
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Privacy Notice, and with applicable privacy laws. To discuss our compliance with this Privacy Notice please contact our Privacy Officer using the contact information listed above.
Click here to see our Privacy Policy.
NOTE: If you did not accept the Agreement, please notify us within 15 days of taking delivery of the vehicle and we will cancel your Services. Failure to cancel your Services within 15 days of receipt of the Agreement will be deemed acceptance of the Agreement.