Help Centre

You may cancel your subscription at any time within the Toyota app or by pressing the SOS button in your vehicle and speaking to an agent.

There is no cost to enroll, and no personal financial information is required at the time of enrollment.

Once the complimentary trials have expired, there will be costs associated with maintaining a subscription for Connected Services.

Some changes can be made to your account within Toyota App (Account tab) or by pressing the SOS button from within your vehicle and speaking to an Agent.

If you enrolled for Connected Services (whether for the complimentary trial or with a paid subscription), go to the Toyota App and select the “Remove Vehicle” option. This will disassociate your vehicle from your account and stop any active subscriptions. It is also recommended that you select the “System reset” or “Delete Personal Data” option on the in-vehicle multimedia unit to remove personal information from the vehicle.

The seller should unenroll themselves from the vehicle through their Toyota App before completing the sale transaction. Until the previous owner has unrolled themselves from the vehicle, the previous owners is able to see your vehicle trips, driving behavior, last parked location, vehicle status, drive score, odometer, fuel level and distance to empty. If they have not unenrolled the vehicle or you are unsure, contact your Toyota dealer for assistance.

Yes, there is no cost to download the Toyota app. An active trial or subscription of Connected Services is required to access certain features in the Toyota app. After the trial period expires, enrollment in a paid subscription is required.

Yes. Push notifications are required for many of the app functions.

Yes. Location permissions are required (always) to enable full app functionality.

To create an user profile within the Toyota app you would need to provide an email address, mobile phone number or Apple, Google or Facebook account. Once account is created you will access the App and add your vehicle(s).

During account creation within the Toyota app, you will receive a 6-digit code to your email or phone via text (SMS) depending on how you signed up. Enter this code into the app to verify your email address/phone number.

If you didn't receive the account verification code, check your Junk/Spam folder.

No, a VIN can only be associated with one account however, is possible to have more than one vehicle in one account.

You can update select items of your profile within the Toyota app under account settings. If the Dealer made a mistake with your email and you can’t access the app, please contact your Dealer.

Yes. All data costs associated with the use of the app will be your responsibility.

The Recent Trip feature stores your last 10 trips and is updated every 24 hours. To access past trips, at the dashboard screen, swipe at the Recent Trip feature card.

Drive Pulse information is not shared with any third party. For more information on how we protect your personal information, please visit toyota.ca/connectedservices-privacy .

The engine run time will depend on the vehicle.

For gas/hybrid vehicles the engine runs for up to ten (10) minutes. For plug-in hybrid/electric vehicles the climate control runs for up to twenty (20) minutes.

On select Toyota Multimedia-equipped vehicles with an active Remote Connect trial or subscription, functions such as climate control, defrosters, heated seats, and heated steering wheel may be available. Please refer to the App for applicability.

Toyota offers a complimentary trial. At the end of the trial, service can be maintained via paid monthly subscription.

Refer to toyota.ca/toyotamultimedia or the Toyota app/Info/Subscriptions to confirm your vehicle applicability and pricing. Refer to the Toyota app for subscription pricing.

Cloud Navigation uses a network connection to ensure customers have the latest map, traffic, and routing information available. Cloud Navigation is also designed to detect when the vehicle is near or entering an area with low connectivity and download applicable maps and services in advance.

Yes. Cloud Navigation requires an active Drive Connect trial or subscription. Select vehicles are equipped with a 3-year trial. At the end of the trial, service can be maintained via a paid monthly subscription, refer to the Toyota app for subscription pricing.

The following features may be impacted when entering an area with limited connectivity until the vehicle establishes reconnection:

• Intelligent Assistant – points of interest details
• Keyboard search - points of interest details
• Map radius – expanded zoom out

You can change the volume by adjusting the volume knob while Cloud Navigation instructions are in progress. You can adjust the Cloud Navigation volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the volume from your multimedia screen.

You can also say “Hey Toyota, show system volume” and then manually adjust the volume.

Destination Assist is a 24/7 service that connects you with a response centre agent who can help you locate an address, business, or point of interest (POI) and send it to your vehicle’s navigation system.

A Drive Connect trial or subscription is required to use the Destination Assist feature.

Destination Assist can send up to 2 points of interest (POI) to your Cloud Navigation.

No. Toyota Assistant does not require network connectivity.

Front seat occupants can initiate voice commands by saying one of the following wake-up-phrases:

• “Hey Toyota”
• “Hi Toyota”
• “Hello Toyota”
• “Ok Toyota”

Or, by selecting the mic/magnifying glass on the multimedia display. Drivers can also press the Push-to-Talk (PTT) button.

There are many factors that can impact the performance of your vehicle’s voice recognition system. Always use a clear voice while issuing commands. If the issue persists, please visit your Dealer.

Digital Key allows you to use your smartphone to access and start your vehicle.

*Digital Key is available on select 2022 and newer vehicles. You can review your vehicle’s features and capabilities from within the Toyota app.

You must first create a Toyota account via the Toyota app and maintain an active Remote Connect trial or subscription.

Then, follow the steps in the the Toyota app to set up the Digital Key.
If you are having trouble setting up your Digital Key please contact your Dealer.

Digital Key allows your smartphone to act just like a key fob. However, it is recommended to have the key fob on your person as a backup for vehicle access.

Yes. You can share up to 7 Digital Keys using Toyota App: navigate to Manage Key > Invite New User and follow the prompts. Digital Keys can also be revoked using the App.

An invitation for a shared Digital Key will be received in the form of an SMS, with a link to Toyota App. You can then continue the setup process within the app.

*NOTE: New Toyota app users must complete the registration process to create an account prior to accepting a Digital Key invitation.

The Lexus app cannot be used to accept the invite for a Toyota vehicle.

User Profiles allow you & other drivers of the vehicle to personalize settings and preferences. These are accessed when the vehicle loads a profile using one of the identification devices supported.

The Primary Driver profile is associated to the person who is enrolled for the vehicle's Connected Services. Only one primary profile can be associated with a vehicle.

Two additional secondary profiles can be setup in the vehicle multimedia system to take advantage of User profile features. However, secondary profiles do not receive remote access to the vehicle within the Toyota app.).

You can save a total of 3 profiles to the multimedia system, one Primary Driver profile and two additional profiles.

Yes. Provided you have access to the primary profile, you can delete your profile from the multimedia system in the settings within the vehicle, when the vehicle is in Park (P).

You can reset your personalized preferences and settings back to factory default by selecting ‘Settings’ (gear icon), then ‘Personal info’, then ‘Reset settings’.

Your profile preferences and settings such as radio favourites, display day/night mode, seat settings, display language, etc. can be changed and stored within your profile as you adjust them in the vehicle. Profile settings such as profile name and image can be changed in the Toyota app.

You can change your profile name through your Toyota App within “Account” > “Personal Information”. By default, the profile name picks up your first name and last name but you have an option to change that to anything that suits you.

You can upload your picture within Toyota App in “Account” > “Personal Information”. It will then be updated in your vehicle’s multimedia system.

The User Profile PIN is a 6-digit security number set inside the Toyota app. This PIN is used to help protect unauthorized access of your personalized information. Protecting customer privacy is a high priority for Toyota and we ask for a PIN so we can confirm it's really you.

You may be prompted to enter the 6-digit PIN when loading your profile to the vehicle or when switching between profiles in the vehicle. We ask for your PIN so we can confirm it's really you. If you are having trouble remembering your User Profile PIN, please refer to the question How can I reset my User Profile PIN?

Your vehicle regularly syncs information with the cloud to ensure your profile remains updated and secure. If for any reason your vehicle is not able to connect to the cloud to sync, you may be prompted to enter your 6-digit PIN once your vehicle is back online to make sure it's still you. If you are having trouble remembering your User Profile PIN, please refer to the question How can I reset my User Profile PIN?

Creating and resetting of PIN options are provided within your Toyota app. To reset, navigate to your “Account settings” > “Security Settings” > “Reset PIN”.

You can switch profiles in the vehicle by selecting ‘Settings’ (gear icon) on multimedia display to see a list of saved and detected profiles then select your profile name.

Some vehicles that are equipped with later software versions may automatically load the last used profile if no linked device or key fob is detected.

To avoid this, you may switch to Guest Mode by signing out of the loaded profile before turning the ignition off.

The Over-the-Air Software Update feature allows your vehicle to update its software using a wireless network connection. Over-the-Air Software Updates encompass quality, capability and convenience updates that are made available for select vehicle systems, such as the multimedia system.

Over-the-Air updates will only be initiated once the user consents the update in the multimedia screen.

You may turn off your vehicle while an update is in progress. For some updates this will make the update to automatically pause. The update will resume next time your vehicle is turned back on.

Please note that some updates are installed through the night hours and while your vehicle is turned off. As those updates become available for your vehicle, further details will be available within your Toyota App, including the range of hours within which the update will be installed.

Yes, you can install available updates at your convenience, Your vehicle may display ‘Updates available’ notifications as a reminder. Please note that if updates are postponed for a prolonged amount of time, a visit to your dealership may be necessary to have them installed.

Your vehicle can connect to public Wi-Fi networks as long as the network does not redirect connecting devices to a web page (3rd party landing page) before access to the network is given.

When connected to wireless Apple CarPlay® or wireless Android Auto™, your vehicle and your smartphone use Wi-Fi to exchange data. Connecting your vehicle to a Wi-Fi network may therefore make your vehicle disconnect from wireless Apple CarPlay® or wireless Android Auto™.

Within the Vehicle Health feature of the App you can schedule vehicle maintenance by clicking-to-call your Preferred Servicing Dealer.

To opt out of Service Connect dealer communication, navigate to Account -> Data Privacy Portal -> Service Connect Communication -> Manage Consent -> Decline. Details on Service Connect Communication are provided in-app while managing the above settings.

Opting out of Service Conect Dealer Communication will not opt you out from other available service connect features (such as: Vehicle Health Reports, Warning lights and Maintenance Schedule)

The SOS button should only be used for emergency situations, when you feel your personal security is at risk and/or when roadside assistance is needed.

The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.

Emergency services available may include one or all the following: Ambulance/Paramedics, Fire & Police.

No, the Response Centre can't provide updates related to police activities pertaining to stolen vehicles.

• Green Light: Safety Connect trial/subscription is active.
• Green Light Flashing: Call is in progress to the Response Centre.
• Red Light: A technical concern exists. See your Toyota Dealer.
• No light: Safety Connect is not active.

First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place. The Agent will offer to terminate the call.

If the Agent is speaking to you and you do not engage with the Agent, emergency response services may be dispatched to your location.

No, the vehicle requires the cellular network coverage for Safety Connect to function. Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the Canada and the United States of America.

No.

Although an impact to Safety Connect is not anticipated, if you are experiencing issues with your navigation system, we would recommend to see your Toyota Dealer as soon as possible.