Help Centre
Toyota Entune 3.0 FAQ
(Available on select 2018-2020 vehicles)
Browse FAQ by topic or see popular questions below
Looking to confirm your vehicle’s capabilities? Refer to “Vehicle Capabilities” in your Toyota App. For select 2022 and newer Toyota Multimedia-equipped vehicles use the Toyota Multimedia Connected Feature Availability Tool, or for 2018 and newer vehicles Connected Services-equipped vehicles, use the Connected Services Feature Availability Tool.
Enrollment
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Yes. Press the SOS button in your vehicle, provided it has not been disabled, and speak to an Agent or call Dial and Call 1-800-290-4431.
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To enroll, push the SOS button located in the overhead console for 1-2 seconds and then follow the recorded prompts to reach a Response Centre Agent. Only vehicles equipped with an SOS button require enrollment.
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Press the SOS button in your vehicle and follow the prompts to reach a Response Centre Agent and state that you wish to make a change(s) to your account. Once the Agent verifies your identity using your profile passcode, they will facilitate your request(s).
App Suite Connect Retirement
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App Suite services were discontinued in October 2023.
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Depending on the vehicle, the following services are affected - Alexa®, NPR One®, iHeartRadio®, LiveXLive®, Scout® GPS Link, Destination Search, Saved Destinations, H2 Station Finder (where applicable), Fuel, Sports, Stocks, Traffic, Weather.
Multimedia display notifications, Remote Authorization, HD Traffic and HD Weather (where applicable) will not be impacted for vehicles that support these features.
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TOYOTA MODEL: Model Years Avalon 2019 - 2020 Camry/Camry Hybrid 2018 - 2019 C-HR 2019 - 2019 Corolla 2020 - 2020 Corolla Hatchback 2019 - 2019 Prius 2020 - 2020 Prius Prime 2020 - 2020 Mirai 2018 - 2020 RAV4/ RAV4 Hybrid 2019 - 2020 Sienna 2018 - 2020 -
For certain models and model years, a software update will be was made available on in October 30, 2023, to remove relevant icons from the multimedia display. App Suite can also be removed for most vehicles by deleting personal data. Any saved preferences you have, such as Contacts or saved radio stations, on the multimedia display will be lost as a result and require you to save them again. If you require assistance with this, you can contact Customer Service for further questions at 1-888-869-6828.
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App Suite services were discontinued in October 2023. If you continue to receive App Suite error messages, you can select Delete Personal Data in your audio unit. This will also remove any saved preferences you have such as Contacts or saved Radio stations on the multimedia display as well.
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Guests were notified about the possibility that application changes may occur over time when they registered for this functionality. Registered/active users can also see an announcement within the Toyota app.
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Please check your app store for alternative options that may be available for you.
Scout GPS Link Retirement
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Support for Scout GPS Link ended on October 30, 2023.
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TOYOTA MODEL: Model Years Camry 2018 - 2019 Camry Hybrid 2018 - 2019 Mirai 2018 - 2020 Sienna 2018 - 2020 Corolla 2020 - 2020 Corolla Hatchback 2019 - 2019 Corolla Hybrid 2020 - 2020 Prius* 2020 - 2022 Prius Prime* 2020 - 2022 Avalon 2019 - 2020 C-HR 2019 - 2019 RAV4/ RAV4 Hybrid 2019 - 2019 * Applicable models only
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Please check your app store for alternative options that may be available to you.
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Users were notified in October 2023 that refunds requests should have been submitted before Nov 30, 2023,via sglsupport@telenav.com for next steps. After this date, Telenav will no longer process refunds. More information on requesting a refund can be found on Telenav’s website
Scout GPS Link – Discontinued as of Oct 30th, 2023 – TELENAV SUPPORT HELP CENTER -
Contact Telenav support by emailing sglsupport@telenav.com
Safety Connect
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For the following vehicles, you can cancel your subscription at any time by calling Dial and Call 1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
TOYOTA MODEL: Model Years Camry 2018 - 2019 Camry Hybrid 2018 - 2019 Mirai 2018 - 2020 Sienna 2018 - 2020 Corolla 2020 - 2020 Corolla Hatchback 2019 - 2019 Corolla Hybrid 2020 - 2020 Prius* 2020 - 2022 Prius Prime* 2020 - 2022 Avalon 2019 - 2020 C-HR 2019 - 2019 RAV4/ RAV4 Hybrid 2019 - 2019
* Applicable models only
Destination Assist
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For the following vehicles, you can cancel your subscription at any time by calling Dial and Call 1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
TOYOTA MODEL: Model Years Camry 2018 - 2019 Camry Hybrid 2018 - 2019 Mirai 2018 - 2020 Sienna 2018 - 2020 Corolla 2020 - 2020 Corolla Hatchback 2019 - 2019 Corolla Hybrid 2020 - 2020 Prius* 2020 - 2022 Prius Prime* 2020 - 2022 Avalon 2019 - 2020 C-HR 2019 - 2019 RAV4/ RAV4 Hybrid 2019 - 2019
* Applicable models only
- Destination Assist depends on factors outside of Toyota’s control, including an operative telematics device, a cellular connection, GPS signal, and the availability of a compatible wireless network, without which system functionality and availability may be limited or precluded. Use common sense when relying on this information. Service may vary by vehicle and region. Registration required. Subscription required after trial. Services subject to change at any time without notice. Terms of Use apply. Data charges may apply. See Owner’s Manual and www.toyota.ca/connected for additional limitations and details. To learn about Connected Services by Toyota data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- Functionality, availability and accuracy of information provided by the system depends on many factors outside of Toyota’s control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice. Subscription required. See Owner’s Manual for additional limitations and details. To learn about Connected Services by Toyota data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toyota is under license. A compatible Bluetooth enabled phone must first be paired. Phone performance depends on software, coverage and carrier. Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so. Digital Key depends on factors outside of Toyota’ control, including an operative Bluetooth capable smart device, without which system functionality and availability may be limited or precluded. Service may vary by vehicle and region. Registration and Toyota App download required. Subscription required after trial. Terms of Use apply www.toyota.ca/connectedservices-termsofuse. Data charges may apply. Services subject to change at any time without notice. See usage precautions and service limitations in the Owner’s Manual for additional details. To learn about Toyota’s data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- Feature availability varies by vehicle model. Digital Key functionality is dependent on vehicle spec.
- Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so. Digital Key depends on factors outside of Toyota’ control, including an operative Bluetooth capable smart device, without which system functionality and availability may be limited or precluded. Service may vary by vehicle and region. Registration and Toyota App download required. Subscription required after trial. Terms of Use apply www.toyota.ca/connectedservices-termsofuse. Data charges may apply. Services subject to change at any time without notice. See usage precautions and service limitations in the Toyota Owner’s Manual for additional details. To learn about Connected Servvices data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy. Feature availability varies by vehicle model. Digital Key functionality is dependent on vehicle spec.