Help Centre
Toyota Entune 3.0 FAQ
(Available on select 2018-2020 vehicles)
Browse FAQ by topic or see popular questions below
Looking to confirm your vehicle’s capabilities? Refer to “Vehicle Capabilities” in your Toyota App. For select 2022 and newer Toyota Multimedia-equipped vehicles use the Toyota Multimedia Connected Feature Availability Tool, or for 2018 and newer vehicles Connected Services-equipped vehicles, use the Connected Services Feature Availability Tool.
General
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Entune is a suite of apps and services designed to make every trip more enjoyable by keeping you connected and safe. To learn more, visit the Owners section of toyota.ca/connected .
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Entune is available on select 2018-2020 Toyota models. See your Toyota Dealer for details.
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- Report vehicle theft to Police and obtain details including report number, officer’s name and badge number
- Contact Toyota at 1-888-869-6828 (24/7)
- Provide call centre agent with Police report details
- Safety Connect’s Stolen Vehicle Locator will work directly with local authorities to determine your vehicle’s location
If your vehicle is located, you will be contacted by the reporting officer.
To confirm if your vehicle is equipped with Safety Connect, please visit www.toyota.ca/toyota/en/about/connected-services/owners
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Entune software updates are pushed directly to your vehicle where your vehicle is equipped with an Entune Audio Plus or Premium system. When you see a notification on your vehicle's multimedia display, simply follow the prompts to complete the update. Updates do not use your personal data.
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App updates are pushed to your device via Apple App Store or Google Play Store (depending on your operating system).
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Your Toyota Dealer may employ a Toyota Technology Expert (TTE). This person has received specialized training and they can assist you with many connectivity concerns.
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Certain features of your vehicle's connected technology require you to tether your device to the USB data port. This port is identified using the USB trident logo.
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To learn what phones are compatible with Entune, please visit www.toyota.ca/toyota/en/my-toyota/phone-compatibility .
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No.
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Yes, at the Toyota Connected Services page.
Enrollment
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You may cancel your subscription at any time by pressing the SOS button in your vehicle and speaking to a Response Centre Agent.
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Yes. Press the SOS button in your vehicle, provided it has not been disabled, and speak to an Agent or call Dial and Call 1-800-290-4431.
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If your vehicle is equipped with Entune 3.0 and you wish to use Safety Connect and Destination Assist, enrollment is required.
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To enroll, push the SOS button located in the overhead console for 1-2 seconds and then follow the recorded prompts to reach a Response Centre Agent. Only vehicles equipped with an SOS button require enrollment.
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Enrollment can only be performed via in-vehicle SOS button push.
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The enrollment process is transacted verbally from inside your vehicle between you and a Response Centre Agent. The Agent will review the services applicable to your vehicle and Entune's Terms & Conditions.
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Post-enrollment, you will receive a copy of the Connected Services Terms & Conditions and Subscriber Service Agreement by email. To ensure your privacy, these documents are password protected. The password is a combination of your postal code and phone number that you verbally provided at enrollment with no spaces (Example X1X1X14165555555). The passcode is case sensitive.
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Yes.
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There is no cost to enroll and no personal financial information is required at the time of enrollment.
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Press the SOS button in your vehicle and follow the prompts to reach a Response Centre Agent and state that you wish to make a change(s) to your account. Once the Agent verifies your identity using your profile passcode, they will facilitate your request(s).
App Suite Connect Retirement
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On or around October 30, 2023, App Suite services will no longer be available for use.
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Depending on the vehicle, the following services will be affected - Alexa®, NPR One®, iHeartRadio®, LiveXLive®, Scout® GPS Link, Destination Search, Saved Destinations, H2 Station Finder (where applicable), Fuel, Sports, Stocks, Traffic, Weather.
Multimedia display notifications, Remote Authorization, HD Traffic and HD Weather (where applicable) will not be impacted for vehicles that support these features. Certain Bluetooth® apps will also continue to function, and you will still be able to pair your app store apps via a Bluetooth® connection for use in the vehicle.
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On or around October 30, 2023.
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TOYOTA MODEL: Model Years Avalon 2019 - 2020 Camry/Camry Hybrid 2018 - 2019 C-HR 2019 - 2019 Corolla 2020 - 2020 Corolla Hatchback 2019 - 2019 Prius 2020 - 2020 Prius Prime 2020 - 2020 Mirai 2018 - 2020 RAV4/ RAV4 Hybrid 2019 - 2020 Sienna 2018 - 2020 -
For certain models and model years, a software update will be available on October 30, 2023, to remove relevant icons from the multimedia display. App Suite can also be removed for most vehicles by deleting personal data. Any saved preferences you have, such as Contacts or saved radio stations, on the multimedia display will be lost as a result and require you to save them again. If you require assistance with this, you can contact Customer Service for further questions at 1-888-869-6828.
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After October 30, 2023, App Suite services will no longer be available. While there may be icons that still appear on your multimedia display, these icons may either be grayed out or colorized depending on your vehicle model and year. You can remove most App Suite icons from your multimedia display by deleting personal data depending on your vehicle model and year. This will also remove any saved preferences you have such as Contacts or saved Radio stations on the multimedia display as well.
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Depending on your vehicle model and year, you may receive one or more of the error messages below when you try to use the App Suite after it has been discontinued.
“Entune services require the use of a phone data plan. Charges may occur if the data plan capacity or restrictions are exceeded. For more information, please visit toyota.ca/Entune”
“Communication unsuccessful. Please try again.”
“We're sorry, the services are currently unavailable.”
“To use the services, an active Toyota app needs to be running on your phone. For more information, please visit toyota.ca”
“Please wait…”
“Still attempting to connect…The Toyota app needs to be logged-in and running on your phone. (Bluetooth® on)”
“There is a problem with the Bluetooth® connection. For troubleshooting assistance, please visit toyota.ca (Bluetooth® off)”
Some of these errors may go away after doing the following.
1. Make sure your Toyota app is updated to the latest version.
2. If updating your Toyota app does not remove the errors above, you can delete personal data depending on your vehicle model and year. This will also remove any saved preferences you have such as Contacts or saved Radio stations on the multimedia display as well.
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Guests were notified about the possibility that application changes may occur over time when they registered for this functionality. Registered/active users can also see an announcement within the Toyota app.
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Please check your app store for alternative options that may be available for you.
Scout GPS Link Retirement
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Scout GPS Link will no longer be supported after October 30, 2023.
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TOYOTA MODEL: Model Years Camry 2018 - 2019 Camry Hybrid 2018 - 2019 Mirai 2018 - 2020 Sienna 2018 - 2020 Corolla 2020 - 2020 Corolla Hatchback 2019 - 2019 Corolla Hybrid 2020 - 2020 Prius* 2020 - 2022 Prius Prime* 2020 - 2022 Avalon 2019 - 2020 C-HR 2019 - 2019 RAV4/ RAV4 Hybrid 2019 - 2019 * Applicable models only
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Please check your app store for alternative options that may be available to you.
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Any in-app purchase refund should be requested by Nov 30, 2023, via sglsupport@telenav.com for next steps. After this date, Telenav will no longer process refunds. More information on requesting a refund can be found on Telenav’s website.
Scout GPS Link – Discontinued as of Oct 30th, 2023 – TELENAV SUPPORT HELP CENTER -
For general questions, contact Customer Service at 1-888-869-6828. For in-app purchase/billing inquiries, contact Telenav support by emailing sglsupport@telenav.com
Safety Connect
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Safety Connect is a suite of 4 services that connects you with emergency services. Visit toyota.ca/connected for details.
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Emergency services available to you may include one or all of the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.
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Vehicles equipped with Safety Connect as part of Entune feature a complimentary 3-year trial which commences on the in-service date of the vehicle. See your Toyota Dealer for details.
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Should your Toyota ever be stolen, Stolen Vehicle Locator can help with its potential recovery.
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Should your vehicle be recovered, law enforcement will contact you and detail next steps.
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No.
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Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) call where it is visible to the Response Centre and to emergency responders b) during a Stolen Vehicle Locate (SVL) request where it is visible to the Response Centre and to law enforcement and c) during an Enhanced Roadside Assistance call. For more information, visit click here .
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No, as these systems are not interlinked. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.
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The SOS button should only be used for emergency situations and/or where you feel your personal security is at risk.
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- Green Light: Telematics are active.
- Green Light (flashing): Call is in progress to the Response Centre.
- Red Light: A technical concern exists. See your Toyota Dealer.
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This is normal and should be followed by the light turning green and ceasing flashing. Should the light remain red, please contact your Toyota Dealer.
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First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place and request termination of the call. If you do not verbally engage with the Agent, emergency services may be dispatched to your location.
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Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the United States of America and Canada. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.
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No.
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For 3-years starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Safety Connect on a trial basis at no charge (select 2018-2020 models). At trial end, service is maintained via paid monthly subscription.
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$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.
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The renewal fee is subject to change without notice.
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You can cancel your subscription at any time by calling Dial and Call 1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
Destination Assist
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Available on vehicles equipped with embedded navigation, Destination Assist connects you with a live Agent who can look up points-of-interest (POIs) and send these locations directly to your vehicle.
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Vehicles equipped with Destination Assist as part of Entune (select 2018-2020 models) feature a complimentary 6-month trial which commences on the in-service date of the vehicle. See your Toyota Dealer for details.
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While it should be possible to contact a Response Centre Agent, pushing POI data to your vehicle may not be available. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.
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No. The SOS button should only be used for emergency situations. To call Destination Assist, employ the Voice Recognition system on your vehicle and say ''Call Destination Assist'' or select "Destination Assist" within your navigation systems menu.
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Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of Canada and the United States of America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location, Destination Assist will be unavailable.
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No.
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For 6-months starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Destination Assist on a trial basis at no charge. At trial end, service is maintained via paid monthly subscription.
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$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.
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The renewal fee is subject to change without notice.
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You can cancel your subscription at any time by calling Dial and Call 1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
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Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only when you initiate a Destination Assist call where it will be visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit click here .
- Destination Assist depends on factors outside of Toyota’s control, including an operative telematics device, a cellular connection, GPS signal, and the availability of a compatible wireless network, without which system functionality and availability may be limited or precluded. Use common sense when relying on this information. Service may vary by vehicle and region. Registration required. Subscription required after trial. Services subject to change at any time without notice. Terms of Use apply. Data charges may apply. See Owner’s Manual and www.toyota.ca/connected for additional limitations and details. To learn about Connected Services by Toyota data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- Functionality, availability and accuracy of information provided by the system depends on many factors outside of Toyota’s control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice. Subscription required. See Owner’s Manual for additional limitations and details. To learn about Connected Services by Toyota data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toyota is under license. A compatible Bluetooth enabled phone must first be paired. Phone performance depends on software, coverage and carrier. Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so. Digital Key depends on factors outside of Toyota’ control, including an operative Bluetooth capable smart device, without which system functionality and availability may be limited or precluded. Service may vary by vehicle and region. Registration and Toyota App download required. Subscription required after trial. Terms of Use apply www.toyota.ca/connectedservices-termsofuse. Data charges may apply. Services subject to change at any time without notice. See usage precautions and service limitations in the Owner’s Manual for additional details. To learn about Toyota’s data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- Feature availability varies by vehicle model. Digital Key functionality is dependent on vehicle spec.
- Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so. Digital Key depends on factors outside of Toyota’ control, including an operative Bluetooth capable smart device, without which system functionality and availability may be limited or precluded. Service may vary by vehicle and region. Registration and Toyota App download required. Subscription required after trial. Terms of Use apply www.toyota.ca/connectedservices-termsofuse. Data charges may apply. Services subject to change at any time without notice. See usage precautions and service limitations in the Toyota Owner’s Manual for additional details. To learn about Connected Servvices data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy. Feature availability varies by vehicle model. Digital Key functionality is dependent on vehicle spec.