Help Centre
Toyota Connected Services FAQ
(Available on select 2020 and newer vehicles)
Browse FAQ by topic or see popular questions below
Looking to confirm your vehicle’s capabilities? Refer to “Vehicle Capabilities” in your Toyota App. For select 2022 and newer Toyota Multimedia-equipped vehicles use the Toyota Multimedia Connected Feature Availability Tool, or for 2018 and newer vehicles Connected Services-equipped vehicles, use the Connected Services Feature Availability Tool.
Remote Connect
-
App-based Remote Engine start / stop and short range key fob remote start / stop is not available on models with manual transmission. However, certain other remote functions may be available depending on the vehicle.
Destination Assist
-
No. The SOS button should only be used for emergency situations. To call Destination Assist, employ the Voice Recognition system on your vehicle and say Call Destination Assist or select Destination Assist within your navigation systems menu.
-
No.
-
For certain 2022 model year and newer vehicles, Destination Assist is included in the Drive Connect trial or subscription.
For certain older vehicles Destination Assist is available as a stand alone with a monthly subscription. Renewal fee is subject to change without notice.Refer to toyota.ca/toyotamultimedia or the Toyota app/Info/Subscriptions to confirm your vehicle applicability and subscription pricing
-
You can cancel your subscription in the app by navigating to the Shop tab -> Manage Subscription. Select the subscription you wish to cancel and select Cancel.
You can also cancel your subscription at any time by pressing the SOS from within your vehicle and speaking to an Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
-
Protection of your information is of paramount importance to Toyota Canada.Your vehicle's location is shared only when you initiate a Destination Assist call where it will be visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit toyota.ca/connectedservices-privacy .
Apple CarPlay
-
Yes, and all data costs associated with the use of Apple CarPlay® will be your responsibility.
-
Apple CarPlay® cannot be installed on vehicles that were not originally equipped with it except for eligible 2018 model year Camry, Camry Hybrid & Sienna as part of the Apple CarPlay® retrofit program. See your Toyota Dealer for details.
Android Auto™ With Google Assistant
-
Yes, and all data costs associated with the use of Android Auto™ will be your responsibility.
-
Android Auto™ cannot be installed on vehicles that were not originally compatible.
Amazon Alexa Retirement
-
The in-home Toyota Skill for Amazon Alexa® that was available for remote use with certain Toyota vehicles has been discontinued as of October 2023.
- Destination Assist depends on factors outside of Toyota’s control, including an operative telematics device, a cellular connection, GPS signal, and the availability of a compatible wireless network, without which system functionality and availability may be limited or precluded. Use common sense when relying on this information. Service may vary by vehicle and region. Registration required. Subscription required after trial. Services subject to change at any time without notice. Terms of Use apply. Data charges may apply. See Owner’s Manual and www.toyota.ca/connected for additional limitations and details. To learn about Connected Services by Toyota data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- Functionality, availability and accuracy of information provided by the system depends on many factors outside of Toyota’s control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice. Subscription required. See Owner’s Manual for additional limitations and details. To learn about Connected Services by Toyota data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toyota is under license. A compatible Bluetooth enabled phone must first be paired. Phone performance depends on software, coverage and carrier. Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so. Digital Key depends on factors outside of Toyota’ control, including an operative Bluetooth capable smart device, without which system functionality and availability may be limited or precluded. Service may vary by vehicle and region. Registration and Toyota App download required. Subscription required after trial. Terms of Use apply www.toyota.ca/connectedservices-termsofuse. Data charges may apply. Services subject to change at any time without notice. See usage precautions and service limitations in the Owner’s Manual for additional details. To learn about Toyota’s data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
- Feature availability varies by vehicle model. Digital Key functionality is dependent on vehicle spec.
- Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so. Digital Key depends on factors outside of Toyota’ control, including an operative Bluetooth capable smart device, without which system functionality and availability may be limited or precluded. Service may vary by vehicle and region. Registration and Toyota App download required. Subscription required after trial. Terms of Use apply www.toyota.ca/connectedservices-termsofuse. Data charges may apply. Services subject to change at any time without notice. See usage precautions and service limitations in the Toyota Owner’s Manual for additional details. To learn about Connected Servvices data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy. Feature availability varies by vehicle model. Digital Key functionality is dependent on vehicle spec.